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Nelson Mazda Murfreesboro

Murfreesboro, TN

Overview
Employees
Reviews
Vehicles
4.8
1,238 Reviews
We'll make a believer out of you!
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1214 Fortress Blvd

Murfreesboro, TN

37128

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Showing 1,238 reviews

November 18, 2021

It is a beautiful shop, and the clerk kindly responded. It is a beautiful shop, and the clerk kindly responded. The car is also in good condition. More

by h.sugita
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Taylor, Johnny Vu
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Nov 18, 2021 -

Nelson Mazda Murfreesboro responded

Thank you so much for choosing Nelson Mazda Murfreesboro! Congrats on your new purchase, and let us know if we can be of any more assistance!

November 15, 2021

car has dents and chips unseen prior to sale/rain. Sales team didn’t care!!!!! More

by akuncaged
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Leming, Cristian Dorantes
Report | Print
Dec 02, 2021 -

Nelson Mazda Murfreesboro responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 14, 2021

Friendly and professional team. Detailed video on car inspection. Great service. Will do business again. Highly Recommended! More

by sasa_ghetoi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens, Chase Warren
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Nov 14, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 13, 2021

We were very pleased with our recent experience at Nelson Mazda. Johnny Vu was pleasant, thorough and answered all our questions. In addition, he explained about using the Mazda app and synced my phone to More

by dpyano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Taylor, Johnny Vu
Report | Print
Nov 14, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Johnny and hope you enjoy your new vehicle. We truly appreciate your feedback!

November 11, 2021

Poor operation. They don’t promise what they promised. When they asked me about o wait thirty minutes, it took more than an hour. They told me the second key is going to available within a week but they h More

by YUTA.EBARA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cristian Dorantes, Alyssa McDonald
Report | Print
Nov 29, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 10, 2021

Service is always great. Love the detailed video. Real good group working in service. Thank you! More

by dduncan8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Burton
Report | Print
Nov 10, 2021 -

Nelson Mazda Murfreesboro responded

Thank you so much for your excellent review! We are so glad that Michael had the opportunity to work with you, and we are thrilled that you found your service experience with us to be a positive one at Nelson Mazda Murfreesboro. Please don't hesitate to reach out if you need anything else.

November 09, 2021

Great experience, love the way they video what they are doing and talks me through it👍🏻 More

by JTHORINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Burton
Report | Print
Nov 09, 2021 -

Nelson Mazda Murfreesboro responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nelson Mazda Murfreesboro. Please don't hesitate to reach out if you need anything else.

November 09, 2021

THE BEST SERVICE TEAM AROUND,VERY FAST,FRIENDLY,PROFESSIONAL,ENJOY WORKING WITH THIS TEAM AND SERVICE DEPARTMENT More

by brandy.golon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Notgrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Stevens, Chase Warren, Will Austin, Michael Burton
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Nov 09, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for the kind words for our service department, Brandy! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 09, 2021

My experience was outstanding. The people I dealt with were professional and friendly. Was pleased to not have to deal with a pressure filled meeting with a sales manager or general manager b More

by mamnsat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa McDonald, Telvin Rucker
Report | Print
Nov 09, 2021 -

Nelson Mazda Murfreesboro responded

Thanks for your feedback on your recent visit to Nelson Mazda Murfreesboro. I'm glad to hear that Alyssa and Telvin were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

November 09, 2021

Service was prompt. All requested service requests were completed. Video was very helpful. A positive experience.. More

by davedevitt
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Report | Print
Nov 09, 2021 -

Nelson Mazda Murfreesboro responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Dave, and we're happy to hear that we met your expectations. Thank you again for choosing Nelson Mazda Murfreesboro, we look forward to having you as one of our valued customers for many more years to come!

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