Nelson Mazda Murfreesboro

Easy to work with. Everyone we talked to was very friendly and accommodating. It was a stress free experience and the new facility is very nice. When the time comes fo Everyone we talked to was very friendly and accommodating. It was a stress free experience and the new facility is very nice. When the time comes for another vehicle we will be coming back. More

Quick, easy, and fair Joseph Leming was my product specialist. He did a remarkable job of communicating with me before I arrived at the dealer. He brought the car I wante Joseph Leming was my product specialist. He did a remarkable job of communicating with me before I arrived at the dealer. He brought the car I wanted over from Cool Springs and took time to understand my situation. He had a lot done before I even arrived. I was in and out of the dealership in two hours and it was an overall great experience. More

Mazda 3 Experience We came in for a safety recall. They gave us an appointment time. We were there on time. The service took less than an hour. We were in and out and on We came in for a safety recall. They gave us an appointment time. We were there on time. The service took less than an hour. We were in and out and on our way back home. More

Surveys should not be sent at night Why would you send out a survey at 9:49pm, several days after the visit occurred? I gave you a lower rating for that alone. Why would you send out a survey at 9:49pm, several days after the visit occurred? I gave you a lower rating for that alone. More

Unscheduled service on Chevrolet Trailblazer I actually pulled into this dealership for front light bulb replacement thinking it was the Chevrolet dealership. The Service Manager, Lonnie, was ve I actually pulled into this dealership for front light bulb replacement thinking it was the Chevrolet dealership. The Service Manager, Lonnie, was very nice to me and made me feel very welcome. He told me they could do the same service that Chevy could do so rather than leave I stayed and they were wonderful to me. They changed my oil, rotated my tires and replaced the front light bulb - even went the extra mile and washed my car. Great customer service all the way around and did not for one second make me feel bad for having made the location error. Honestly, I have to say it was probably the best customer service experience I've received in a very long time. They even went above and beyond and sent a video/audio of the things they found with my car that should be addressed in the future. More

EXCELLENT PEOPLE Excellent service from all of the crew members. We will buy from them again. Great buying experience. Very knowledgeable crew members. Explained all m Excellent service from all of the crew members. We will buy from them again. Great buying experience. Very knowledgeable crew members. Explained all my features to me before I left. More

Friendly and courteous service Pros An outstanding experience from the moment I pulled into the service writing bay until return of my vehicle, professionally repaired and with a courtes An outstanding experience from the moment I pulled into the service writing bay until return of my vehicle, professionally repaired and with a courtesy wash. My Service Advisor, Allen Morse, was friendly and courteous, accurate in his time and cost estimate, and did everything needed to keep me informed, make my wait comfortable, and ensure I was completely satisfied with my visit experience. Thank you Allen, and the entire Service technician and support staff. More

great service We had a great experience here— no hidden fees, straightforward, and easy process. Very refreshing after having dealt with other dealerships. Will def We had a great experience here— no hidden fees, straightforward, and easy process. Very refreshing after having dealt with other dealerships. Will definitely give them more business—highly recommend them! More

easy to work with Joseph followed up and answered all our questions. Kept in constant contact and helped make the lease low stress. Understood the constraints we stat Joseph followed up and answered all our questions. Kept in constant contact and helped make the lease low stress. Understood the constraints we stated and worked to make it happen. Very happy. More

Nelson Mazda service in Murfreesboro I cannot say enough good things about this dealership. First of all I am so glad they moved to Murfreesboro. But more importantly I have had the sam I cannot say enough good things about this dealership. First of all I am so glad they moved to Murfreesboro. But more importantly I have had the same service rep since I bought my first Mazda in 2000. That says a lot if employees stay at a dealership for over 20 years. They treat me fairly, kindly, and I've never had to return for a problem that was fixed. Will never own a car purchased from any other dealer More