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Nelson Mazda Murfreesboro

Murfreesboro, TN

4.8
1,238 Reviews
We'll make a believer out of you!
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1214 Fortress Blvd

Murfreesboro, TN

37128

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Showing 1,238 reviews

December 03, 2021

Everyone at the Nelson Mazda Dealership in Murfreesboro is extremely helpful! I always feel relieved when I drop my car off and pick it up. Everyone there is extremely polite and more than willing to help More

by Emanuel Tramontano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Dismang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Leming, Michael Burton, Mikayla Gronback
Dec 05, 2021 -

Nelson Mazda Murfreesboro responded

Emanuel, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 01, 2021

Sales department sucks. So far service people are good. Still don’t have payment book More

by akuncaged
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lindsey Notgrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Leming, Cristian Dorantes
Dec 15, 2021 -

Nelson Mazda Murfreesboro responded

We are sorry your experience was not up to our high standards that we expect our guests to receive. I am sorry we have not been able to connect to get things turned around for you yet. Please reach out to me at your convenience to 615-473-0386. I would love the opportunity to speak with you and find a resolution.

December 01, 2021

Very good experience. Thorough communication and timely service. The video overview of the cars condition removes any mystery. More

by YOUNGMANMARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Dec 01, 2021 -

Nelson Mazda Murfreesboro responded

Thanks for sharing your thoughts about your experience with Nelson Mazda Murfreesboro. We appreciate your business and hope to see you again soon!

December 01, 2021

My husband and I will never deal with another dealership! Nelson Mazda has always proven to be the most top notch in all areas ! We have always been treated wonderfully by sales (we have bought 4 cars), the More

by tommy.duncan10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Notgrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Dismang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Duncan, Alex, , Joseph Leming, Lonnie Stevens, Michael Burton
Dec 01, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for choosing Nelson Mazda Murfreesboro, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 01, 2021

Great customer service! Randy Dismang went way beyond with my concerns and problematic of the issues of my car. He and Lonnie were patient to give me time to go over what's the most important items need More

by FGREER30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Dismang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Stevens
Dec 01, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for the kind words for Lonnie and Randy! We appreciate your business and our team looks forward to serving you again soon!

November 27, 2021

I honestly can’t say enough good things about my experience with Johnny Vu at Nelson Mazda. He was an absolute joy to work with. Frankly, it was the best experience I’ve ever had. I think I might ha More

by Sellersrachel95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Taylor, Johnny Vu
Nov 28, 2021 -

Nelson Mazda Murfreesboro responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 26, 2021

I am very pleased with my purchase. Johnny was very professional and made the entire process so easy. He definitely helped boost our confidence in the purchase. He reached out to even make sure we were More

by kayleepatterson29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Vu
Nov 26, 2021 -

Nelson Mazda Murfreesboro responded

We are very happy to hear that Johnny provided you with such a positive experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit.

November 25, 2021

I was looking at a Hyundai veloster did a test drive and found that the right front wheel bearing was bad I asked if they would replace it and I would buy the car they said they would not replace the bearin More

by Na
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Orlando House
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Guzman
Dec 09, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 24, 2021

Chase is the best!!!! service was fast,professional,and friendly!! Chase is great every visit! More

by brandy.golon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Warren
Nov 24, 2021 -

Nelson Mazda Murfreesboro responded

Brandy, Thank you for your very kind review. Chase and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Murfreesboro.

November 21, 2021

The staff was very helpful and professional. I will be getting my next car from Mazda. More

by pascal_merritt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Roche
Nov 22, 2021 -

Nelson Mazda Murfreesboro responded

Here at Nelson Mazda Murfreesboro, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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