Nelson Mazda Murfreesboro

I found the most perfect vehicle ever at Nelson . I worked with Connor by text, phone and email. When we arrived all of the paperwork was ready, all we had to do was sign and go. Connor made sure I was worked with Connor by text, phone and email. When we arrived all of the paperwork was ready, all we had to do was sign and go. Connor made sure I was familiar with my vehicle and even connected my phone to Bluetooth before we left. We drove 100 miles to do business with Nelson, our second purchase from them. Would definitely recommend!!! Thanks Nelson and Connor!! More

The dealership was difficult to work with. The first sales guy was a nightmare, the car was over priced, and everyone I spoke to was rude and patronizing. Sean {the first sales guy} was rude, condescen sales guy was a nightmare, the car was over priced, and everyone I spoke to was rude and patronizing. Sean {the first sales guy} was rude, condescending, and even when I called back a month later after the price of the car had been reduced he wasn't helpful. He sent me multiple version of the bill of sale that were incorrect, told me I had to submit a credit application to verify my identity and make sure they could sell me the car even though we already had financing lined up, and constantly ended text and phone conversations without answering questions and simply saying "well how do you want to proceed". I ended up calling and asking to be given a different sales person. The second sales person Daniel was incredibly helpful, quick to respond, and answered all my questions timely and completely. The delivery was delayed with no information or notification. I specifically chose this dealership for the free delivery. Sean also tried to charge me for the delivery. The car was supposed to be delivered on Friday, then maybe Saturday, possibly monday, and finally arrived late Tuesday afternoon. I was also told the paperwork would be sent ahead of the car but it was sent with the driver so I had to call my hubs home from work to sign all the paperwork. I didn't agree with some of the paperwork and the finance person was also rude, but the delivery guy was very nice. Over all, I wish i had been able to find this car locally. I would not recommend this dealership as half of my interactions with staff were not very good. More

Enjoyed the experience Nelson Mazda was prepared and ready for me to arrive and view the vehicles I had chosen. Connor helped me get into the car that I was looking for, no Nelson Mazda was prepared and ready for me to arrive and view the vehicles I had chosen. Connor helped me get into the car that I was looking for, no haggle! They worked well with my bank and the process was done exactly as I expected. Would gladly return to this dealership for any of my future needs, as well as recommending friends and family to visit for their needs. More

My experience was pleasant. When I arrived I was greeted, and shortly after I was checked in. Staff was professional, and service given was very detail and thorough. and shortly after I was checked in. Staff was professional, and service given was very detail and thorough. More

Great service! The “loaner” service is really helpful in situations where it may take a bit. I really appreciated that! Just good /great things to say! Would own nothing other than a Mazda! situations where it may take a bit. I really appreciated that! Just good /great things to say! Would own nothing other than a Mazda! More

Connor was helpful and responsive, and went out of his way to make the whole process easier. We are very happy with what we ended up with. way to make the whole process easier. We are very happy with what we ended up with. More

Nelson Mazda provided us a comfortable , convenient, professional, no hassle vehicle purchasing environment for our new Mazda SUV. We’ll be back for our future vehicle purchases. professional, no hassle vehicle purchasing environment for our new Mazda SUV. We’ll be back for our future vehicle purchases. More

This dealership is a joke I purchased a used truck and the dealership messed the paperwork for the registration and the extended warranty. My wife and I have spent many hours c I purchased a used truck and the dealership messed the paperwork for the registration and the extended warranty. My wife and I have spent many hours correcting the problems, because the dealership refuses to help. The people from the extended warranty even tried to contact the dealership to get the paperwork corrected, but just got put into voicemail like me with no call backs. Now I have a cancelled warranty and a huge payment they want plus a collection on my credit now. More

We were very pleased with our buying experience with Nelson Mazda. This was our first time to visit this dealership and we received great service from our salesman, Kerry Simmons. The dealership is ve Nelson Mazda. This was our first time to visit this dealership and we received great service from our salesman, Kerry Simmons. The dealership is very nice and they had a great selection of vehicles for us to choose from. More

Great personnel who listen to you and help you with what you need. I was looking for a vehicle, and the sales person was patient to show me several. He mad me feel important and valued. you need. I was looking for a vehicle, and the sales person was patient to show me several. He mad me feel important and valued. More