Nelson Mazda Murfreesboro

First time I ever bought a car without negotiating. Very different experience for me but also very enjoyable. Sadie was great to work with. Probably would not have bought if it wasnt for her. different experience for me but also very enjoyable. Sadie was great to work with. Probably would not have bought if it wasnt for her. More

The dealership was very nice and found the issue quickly. The car was fixed within a decent amount of time and we have had no issues with it. I feel that the issue should have been covered under my warranty The car was fixed within a decent amount of time and we have had no issues with it. I feel that the issue should have been covered under my warranty and I am pretty disappointed in Mazda for that. More

Great experience all the way around. I took my youngest son to buy his first car. With our other 5 kids before, the buying experience at other dealerships varied from miserable to good, but our experience son to buy his first car. With our other 5 kids before, the buying experience at other dealerships varied from miserable to good, but our experience here was very enjoyable. Our sales lady was Deah, and she was genuine, friendly, knowledgeable, helpful and proficient. I would certainly recommend her based on my experience. More

I had a great experience working with Gary DeMarco. I went to the dealership and he came up with a contract that included my trade in vehicle. 2 days later the alternator went out in my trade in. He work went to the dealership and he came up with a contract that included my trade in vehicle. 2 days later the alternator went out in my trade in. He worked with me by picking me up at my home and even gave me a very reasonable return on my trade in vehicle despite the unexpected repairs that needed to be made. He was very thorough in showing me how all the new features of my vehicle worked. I am a satisfied customer and will return with my future buying needs. More

After researching a vehicle purchase and visiting several dealerships for the past six months, we found the right car (Mazda CX5), the right dealer (Nelson Mazda), and the right salesperson (Deah Williams). dealerships for the past six months, we found the right car (Mazda CX5), the right dealer (Nelson Mazda), and the right salesperson (Deah Williams). It was a great experience, and I love my new car More

Sean was very responsive via text, calls and video. He replaced the car from Cool Springs on his day off. He worked through several options to make the right deal for our financial situation. replaced the car from Cool Springs on his day off. He worked through several options to make the right deal for our financial situation. More

Needed routine maintenance for my 8 yr old CX-9 Because of the COVID pandemic I had been putting off routine maintenance, but finally felt like I needed to get the oil changed and my tires rotated. Because of the COVID pandemic I had been putting off routine maintenance, but finally felt like I needed to get the oil changed and my tires rotated. I had gotten an email letting me know the Memorial Day sale was still going on and that I could schedule an appointment online. So I looked online and could pick my service associate and the day and time I wanted. There was an appointment in just 2 days that was perfect for me. I was greeted immediately by Lonnie Stevens, who started helping me 20 years ago when I bought my first Mazda. Lonnie found me a coupon for services requested, and checked on my throughout my waiting time. I was sent a video tour of my car from the technician pointing out everything that was in great shape and letting me know a few things that need to be fixed, one of them the brakes. I totally trusted them because I knew my brakes were starting to feel kind of soft. I'm a left footed braker and I always need a brake job by about 65K miles and I was now at 85K miles. I was never pressured to add any additional services but I was sold on the brake service because my rotors were still good, and if I put it off much longer I would be needed to replace rather than repair them. Even though I was the last appointment of the day I feel like they took their time and did the job right. They never made me feel like I was a problem. They had all the parts needed for my work, which is sometimes a problem for an 8 yr old vehicle. They even washed my car for me, and it definitely needed that special touch. This the third Mazda I have purchased from this dealership, and I will never service my car anywhere else. More

Excellent service and attention to detail. Video service is a great idea. Excellent communication from start to finish. Car wash at the end was a nice perk. is a great idea. Excellent communication from start to finish. Car wash at the end was a nice perk. More

I went in for a regular check and my needs were met. I went in for a regular check and my needs were met. The customer service was good as usual. Rep worked with me on getting a lot done on my vehicle, I went in for a regular check and my needs were met. The customer service was good as usual. Rep worked with me on getting a lot done on my vehicle, answering questions, and explaining pricing to me. Customer service is a big deal to me so it was appreciated to be treated as an appreciate it Customer. I work with various staff over the course of a few days as the work that was needed will take some time. More

We had a great experience. We received assistance from 2 sales reps, Connor and Daniel and they were fantastic to work with in our search for a CPO CX-9. sales reps, Connor and Daniel and they were fantastic to work with in our search for a CPO CX-9. More