Nelson Mazda Murfreesboro

My experience was Great!!!! I love it and it was a out is state sale and Deah was a very nice and friendly understanding person state sale and Deah was a very nice and friendly understanding person More

Good service, friendly and helpful My sales consultant Liz Roche is very friendly and always ready to offer help. She understands the need of customer and is very friendly. The overall My sales consultant Liz Roche is very friendly and always ready to offer help. She understands the need of customer and is very friendly. The overall environment at Nelson Mazda Mulfreesboro is great. More

Just about every time we go in for service the wait is significantly longer than we are told it will be. We don't live in the area so we have to wait at the dealership. There are constant problems trying significantly longer than we are told it will be. We don't live in the area so we have to wait at the dealership. There are constant problems trying to bill the maintenance contract we bought out of state. Sometimes the delay in getting the car back is because of this issue. So we are held hostage at the dealership because of a billing issue, constantly. The second to last time we went in we needed seatbelt replaced. Zach said the part would need to be ordered. A week went by and we didn't hear anything. I tried to call, and the phone just kept ringing. So I sent a text to Zach asking for a status update. He said shipping was delayed due to covid19. Okay, no problem. Another week goes by, I call again. This time I am transferred to parts and talk with Dakota. He says it looks like we declined the seatbelt replacement service. I explained that was not the case, and that I was told there was a shipping delay. Dakota tells me he can get the replacement part in two days, and will give me a call when it comes in. He did get the part in two days and he did call me. I book a service appointment online and the system is asking if I want recommended services such as a battery replacement, which supposedly had been done the last time we brought the car in for service. In the meantime the maintenance light in my car comes on, we had taken the car in for service less than a month before. So we have them take a look when we bring the car in for the seatbelt replacement. Turns out the last time service was done they forgot to reset the date in the computer. We also find out that there was a recall on the seatbelt we never knew about. The thing is we have a baby on the way and the carseat is going into the seat that needed the replacement. I bought my Mazda because of the reliability, safety, and it's fun to drive. Given my experiences with the Murfreesboro service center, at this point all I can say is my car is fun to drive. When the maintenance light comes on less than a month after a service appointment, recalls are not communicated by the service department, and we are given flat out false information by the service department, it cuts into the reliability and safety score of the car; which is unfortunate because all of it's related to human error. But all cars need to be maintained and I should be able to trust the service department of the dealership that sales the brand. That all said, the service center is clean, and service videos we get showing what's been done and how the car is looking overall is helpful. More

The service department at Nelson Mazda in Murfreesboro is great. They always do a great job. The guys in detail did a wonderful job detailing our new Miata. great. They always do a great job. The guys in detail did a wonderful job detailing our new Miata. More

Our salesperson Liz was great, she did a fantastic job and was very personable. It was like she had known us for years. Randy did an awesome job getting the payments where we wanted. and was very personable. It was like she had known us for years. Randy did an awesome job getting the payments where we wanted. More

My visits to the new dealership are always very pleasant and I appreciate the helpfulness of Lonnie greatly. My one concern during this pandemic was that noone wore masks during my stay. This was both cus and I appreciate the helpfulness of Lonnie greatly. My one concern during this pandemic was that noone wore masks during my stay. This was both customers and staff. I feel that it is very important to set the example for your clients More

I had a great experience! They have great deals on cars, and provide a pleasant experience. They worked to get me the best financing possible! and provide a pleasant experience. They worked to get me the best financing possible! More

Dealership was awesome. Service department was a joke. Wanted to throw parts at an issue instead of fixing the problem. Also the parts they wanted to throw at it was not covered by warranty. The actual is Wanted to throw parts at an issue instead of fixing the problem. Also the parts they wanted to throw at it was not covered by warranty. The actual issue is covered. More

Nice people! Good service! Appreciate the help and concern shown by our service representative. I am 72 years old and the safety and care shown during this time of pandemic. Thanks Zach! concern shown by our service representative. I am 72 years old and the safety and care shown during this time of pandemic. Thanks Zach! More

Tevin was very nice and professional. He answered all my questions and if he wasn't sure he asked and got the information to me very pleasant and great to work with. questions and if he wasn't sure he asked and got the information to me very pleasant and great to work with. More