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Nelson Mazda Murfreesboro

Murfreesboro, TN

4.8
1,238 Reviews
We'll make a believer out of you!
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1214 Fortress Blvd

Murfreesboro, TN

37128

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Showing 1,238 reviews

July 02, 2020

Everyone and Everything was conducted professionally. I will return again in the near future. The service provided was very thorough and top- notch.Thanks you More

by Sweetstewart65
Recommend Dealer
Yes
Employees Worked With
Allen Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Puckett
Jul 03, 2020 -

Nelson Mazda Murfreesboro responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Murfreesboro.

July 01, 2020

Fast and clean service. Very kind people, if I need to make service again during my visit to Murfreesboro, I definitely go back again. Really nice place More

by Roger
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Jul 03, 2020 -

Nelson Mazda Murfreesboro responded

Thanks, Roger, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nelson Mazda Murfreesboro, we look forward to having you as one of our valued customers for many more years to come!

June 30, 2020

The staff at Nelson Mazda always make a point to be friendly and accommodating to me when I come in for service. They are very knowledgeable and very honest with me about my options. The video that y More

by melissajackson214
Recommend Dealer
Yes
Employees Worked With
Zach Puckett, Gary DeMarco
Jul 01, 2020 -

Nelson Mazda Murfreesboro responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 29, 2020

I had an awesome experience! Daniel was friendly and helped me find exactly what I wanted. The whole process was extremely efficient. I will definitely be recommending this place. More

by lalex104
Recommend Dealer
Yes
Employees Worked With
Daniel, Joseph Leming, Tevin Jones
Jul 01, 2020 -

Nelson Mazda Murfreesboro responded

Thank you so much for choosing Nelson Mazda Murfreesboro! Congratulations on your new purchase. Please let us know if we can be of any more assistance!

June 26, 2020

Awesome! Everyone was so tentative they made sure that i knew everything that my car needed done I have a KIA and that's where i usually go but i can honestly More

by kendra.williams1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Notgrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Dismang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Taylor, Tom Crossnoe, Lonnie Stevens, Zach Puckett, Andy Evinger
Jun 26, 2020 -

Nelson Mazda Murfreesboro responded

Thank you, Kendra! We truly appreciate your business and our team looks forward to serving you again soon!

June 26, 2020

Great service. Love the video info from the techs, and of course, Lonnie is the best. He’s kind-hearted and patient, and takes care of my car like it was his own. More

by LYSA.RIGO
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Jun 26, 2020 -

Nelson Mazda Murfreesboro responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Lonnie and the team, and we look forward to working with you again.

June 26, 2020

Service department is always courteous and efficient. I appreciate that my appointment time is respected and no service is performed until I am consulted. I also like that the service department will tell More

by francesfederici
Recommend Dealer
Yes
Employees Worked With
Lindsey Notgrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Stevens, Zach Puckett
Jun 28, 2020 -

Nelson Mazda Murfreesboro responded

Frances, It's great to hear that Allen, Lindsey, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Murfreesboro!

June 25, 2020

The salesman made the sale and we legit never heard from him again..He did bring us the car out on his day off and we were grateful for that, but it took two days to make that happen after our car was ready More

by cory8080
Recommend Dealer
No
Employees Worked With
Joseph Leming, Tevin Jones
Jul 09, 2020 -

Nelson Mazda Murfreesboro responded

Hi Corey, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. I will have someone from our management team reach out to you. If you have not heard from someone already, please send us back the best contact info.

June 25, 2020

I've never really been impressed by a car dealership (whether in sales or service) before but this was an amazing experience. Lonnie Stevens in Service was truly incredible and so helpful. He kept me up More

by ryanricco5
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Jun 26, 2020 -

Nelson Mazda Murfreesboro responded

Ryan, Thank you for your business and for this review. We're happy to hear Lonnie and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 25, 2020

The dealership was fine, but after giving a much higher rating, I'm reducing it to one star due to their rating system that is constantly harassing. My service was months ago and a review was already creat More

by bross10
Recommend Dealer
No
Employees Worked With
Zach Puckett
Jul 09, 2020 -

Nelson Mazda Murfreesboro responded

Hello, Thank you for taking the time to review our dealership and bringing this to our attention. We'd like to apologize for the miscommunication and inconvenience you've experienced. Should you need anything else or wish to discuss this matter further, don't hesitate to reach out to us.

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