Nelson Mazda Murfreesboro

Conner was extremely nice and very helpful. He followed through on every detail and I was very happy with the entire transaction. I would gladly refer this dealership. through on every detail and I was very happy with the entire transaction. I would gladly refer this dealership. More

Very pleased in working with Daniel in Sales. Not impressed once it elevated to Team Lead level. Lot to be desired in managerial skills, recommend Customer service training. impressed once it elevated to Team Lead level. Lot to be desired in managerial skills, recommend Customer service training. More

Went to pick up my car for the second time, none of the issues were addressed. The damage they caused to the safety of my vehicle was not fixed and Zach lied to my face with no empathy in an argumentative issues were addressed. The damage they caused to the safety of my vehicle was not fixed and Zach lied to my face with no empathy in an argumentative tone saying that the creaking from the front end when pressure is applied to the axle which didn't start until after the first service was caused by a gasket on the catalytic converter. Even I knew this was bull and have since spoken to 3 mechanics I know and trust, one of which has been a mechanic for 35 years, and they all laughed when I told them this and immediately said no, that's crap. Also, this incompetent employee who is horrible at customer service did not notify me when my car was done for over a week and had the lack of social care to not even bother putting a mask on during my entire 30 minutes there in the midst of covid. This service department and this employee in particular are a joke. More

Every single person who I came in contact with was very nice and helpful. No haggling and Daniel was the best person to go to for questions! nice and helpful. No haggling and Daniel was the best person to go to for questions! More

I’m happy with the service I received from this dealership other than the fact it took two hours for an oil change, even with an appointment. dealership other than the fact it took two hours for an oil change, even with an appointment. More

The dealer has negated the need for a financial manager. The sales consultants do it all, which saves quite a bit of time and makes for a seamless transition. Gone are the days of spending half a day at a The sales consultants do it all, which saves quite a bit of time and makes for a seamless transition. Gone are the days of spending half a day at a dealership unless you are testing several different vehicles, of course More

Everything was great but on my last appointment for a oil change and tire rotation took approximately 2 1/2 hours which I thought was excessive. change and tire rotation took approximately 2 1/2 hours which I thought was excessive. More

Service is good, but it seem to take a long time to check out from the time your car is pulled up front after work is completed out from the time your car is pulled up front after work is completed More

This was my easiest car buying experience so far! Connor was super helpful and a pleasure to work with. The service department is making sure the interior of our new used car is up to our expectations. Upda was super helpful and a pleasure to work with. The service department is making sure the interior of our new used car is up to our expectations. Update...the car was left to be “detailed” two days and once the car was picked up and driven long enough for the cleared codes to show up again sure enough the check engine light came on and the catalytic converter is bad. The inside of the car looks better than before but does not reflect two days worth of cleaning. The rear headrests, trunk cover, passenger side air vent and a missing console button still need to be replaced. I’ll have to take it back when those items come in but they’re not willing to replace the catalytic converter. I’m extremely dissatisfied with that. But they have my money now and I guess that’s what matters to them. Connor has gone above and beyond and kept constant communication and that’s honestly the best part of the experience. More

Great customer service and great maintenance checkup! Very easy to make appointment. Communication was great. Very easy to drop car off and also to pick up. Very easy to make appointment. Communication was great. Very easy to drop car off and also to pick up. More