Nelson Mazda Murfreesboro

Excellent sales team. Great quality customer service. Great dealership of all. I will be using this dealership again. I will recommend it to others as well. Thanks. Great dealership of all. I will be using this dealership again. I will recommend it to others as well. Thanks. More

My associate was pleasant to work with, however I was disgustingly overcharged for labor. To change a trunk tail light, which takes all of 5 minutes, the labor was $50, and if I had approved it, replacin disgustingly overcharged for labor. To change a trunk tail light, which takes all of 5 minutes, the labor was $50, and if I had approved it, replacing the cabin air filter would have been another $50 labor charge for 2 minutes of work (I bought a higher quality filter, replaced it myself, and still saved $20 . The other insane overcharge was replacing my wheel bearings (both front ones). This is a task that takes a skilled technician an hour for each side and 2 for a less experienced one. Let's call that 4 hours of work total to be conservative. The labor on that was a little over $350. It doesn't take a mathematician to see that's almost $90/hr and I know for a fact that they aren't getting paid that much. The average technician makes around the low $30s. In an act of good faith, I was given 10% off my total bill, which was $130, and although that's nice, when you consider the detritivorous up-charge on labor which is well over that amount, its' sentiment is lost on me. My service rep that I had been dealing with was out the day I went to pay for the repairs and when I brought up the price he said "he already gave you 10%" rather rudely. It's an abhorrent practice for the dealership to hide the price disparity in labor cost, not to mention pursuing this practice in the midst of a pandemic. More

Personable, patient, and efficient. Was straightforward and explained things well. Enjoyed working with him. Did not push things we did not want or not interested in. and explained things well. Enjoyed working with him. Did not push things we did not want or not interested in. More

Quick. Efficient. Friendly. This dealership checks all of the boxes. Zero complaints and we have purchased two cars from them this year. High fives all around. the boxes. Zero complaints and we have purchased two cars from them this year. High fives all around. More

Patient and extremely helpful. When the deal fell through, Randy handled it perfectly. As long as Mazda keeps building superior vehicles, you can count on me looking for #4. through, Randy handled it perfectly. As long as Mazda keeps building superior vehicles, you can count on me looking for #4. More

Professional and very helpful. The process of purchasing the vehicle went very smoothly and quickly. Also, very friendly. Overall, it was a very good experience! the vehicle went very smoothly and quickly. Also, very friendly. Overall, it was a very good experience! More

They are always so helpful there they are right there to greet you. They made sure everything was completed. They take all the worry out of getting your car fixed greet you. They made sure everything was completed. They take all the worry out of getting your car fixed More

Great service! My service appointment was handled well. Very nice and hospitable! The service was fast and the video check was appreciated. Thank you again! Very nice and hospitable! The service was fast and the video check was appreciated. Thank you again! More

Love that we were able to look to at the cars on the lot without any pressure. When we were ready Katherine was ready and available to assist us. without any pressure. When we were ready Katherine was ready and available to assist us. More

Hate this dealership. Worst car I’ve ever had. Never again will buy a Mazda or any vehicle from Mazda Murfreesboro. One service dude was awful. If you want details, you can call me. again will buy a Mazda or any vehicle from Mazda Murfreesboro. One service dude was awful. If you want details, you can call me. More