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Nelson Mazda Murfreesboro

Murfreesboro, TN

4.8
1,238 Reviews
We'll make a believer out of you!
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1214 Fortress Blvd

Murfreesboro, TN

37128

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Showing 1,238 reviews

March 16, 2021

sales manager bent over backwards to get the vehicle I wanted at the price needed an then I was was on way to pick up was told wasn’t ready then another week or 2 was told it was sent to Nissan for recall More

by Bravesman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie Wood , Joseph Leming
Mar 31, 2021 -

Nelson Mazda Murfreesboro responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 14, 2021

I had to get thousands of dollars worth of work done to my CX-9. Mazda was able to come down on price and make it affordable for me. They provided a new loaner the entire time they had my car. Couldn’t hav More

by MARCELLALBTP87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens, Zach Puckett, Joseph Bican
Mar 14, 2021 -

Nelson Mazda Murfreesboro responded

Hello, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! We appreciate your business and look forward to helping you again in the future!

March 14, 2021

Truly an exceptional experience with every employee I've met so far. I've never done business with anyone like them. The people are great and the atmosphere is just a great as the people. More

by JRC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Service Tech, Connor Anderson, Joseph Bican
Mar 14, 2021 -

Nelson Mazda Murfreesboro responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Connor, Joseph and Jeremy met your expectations. Thank you again for choosing Nelson Mazda Murfreesboro, we look forward to having you as one of our valued customers for many more years to come!

March 12, 2021

Overall good experience at this Mazda dealership.My Overall good experience at this Mazda dealership. My concerns were addressed promptly and resolved to my satisfaction Very pleased and highly satis More

by MATLOCK_WENDY
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carson Comar
Mar 14, 2021 -

Nelson Mazda Murfreesboro responded

Wendy, Thank you so much for choosing Nelson Mazda Murfreesboro! Congrats on your new purchase, and let Carson our our team know if we can be of any more assistance!

March 09, 2021

I was there for an oil change but got to look around the showroom floor while I waited.The dealership was very nice.. The salesmen were friendly. More

by staceypipkins2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens, Zach Puckett
Mar 09, 2021 -

Nelson Mazda Murfreesboro responded

Thank you so much for your kind words, and for taking the time to leave us this feedback, Stacey! We appreciate your business.

March 09, 2021

Liz was very knowledgeable and helpful in getting me in exactly the right car to fit my needs and budget and making sure I understood how to use the features of the car. More

by dan_marcellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Roche
Mar 09, 2021 -

Nelson Mazda Murfreesboro responded

Dan, Thank you for sharing your experience with us! We're happy to hear it went well working with Liz and hope you enjoy your new vehicle. We truly appreciate your feedback!

March 09, 2021

We love the guys at Nelson in Murfreesboro! They are all We love the guys at Nelson in Murfreesboro! They are all easy to work with. Love Lonnie in the service department too! He is always helpful and reme More

by samlay42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel , Lonnie Stevens, Connor Anderson, Joseph Bican
Mar 09, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for your business and this awesome review. We're happy to hear our team has been able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 08, 2021

Easiest and most straightforward car purchase I've ever made. John Pate was very helpful throughout the process and I loved the one price, one person philosophy. More

by lajtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pate
Mar 08, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with John and our sales team, and we look forward to working with you again. Congratulations on your new vehicle!

March 08, 2021

Great service department and sales team and would highly recommend this dealership to anyone interested in purchasing or serving a vehicle in the year future. More

by angleaburns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Dismang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex. And Terry. Drivers to pick up and bring back my car, Connor Anderson, Joseph Bican
Mar 08, 2021 -

Nelson Mazda Murfreesboro responded

Angela, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 04, 2021

Bought a truck that was there a day. Check engine light on and sales person says it was gas tank. When bringing vehicle home and to get gas didn’t fill nor put any gas in vehicle check engine light comes b More

by stevepowers1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Turner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Nelson Mazda Murfreesboro responded

Steve, providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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