Nelson Mazda Murfreesboro

Absolutely the worst experience I have ever had! Sold me a car with MAJOR problems! Asked if it had been taken through emissions, they told me no. Asked if there were any active recalls on it, they told me a car with MAJOR problems! Asked if it had been taken through emissions, they told me no. Asked if there were any active recalls on it, they told me know. Had me just initial for all the paperwork so they could print them out. Carfax report included. Didn’t get to look at the report until I got home because I was there 3-4 hours and just wanted to leave....trusting the salesman. When I looked at the report, they had taken it through emissions and it FAILED!! Looking more at the report...active recall!!! Not happy. 2 days later they had to come tow the car from my work because the check engine light came on and it was 2 transmission codes!! Had my car for over a month. During that time it sat at the Dodge dealer for a week. Knowing it had a recall on it, the Dodge dealer tried to call, text and email Nelson Mazda to get approval to fix the recall issue....Nelson Mazda never returned any of them. So now I have to bring the car to the Dodge dealer and leave it with them for 3 hours when it could have easily been fixed while it just sat there for a week!! When contacting Nelson Mazda about the status of my car....sooooo many different stories from different people it’s not even funny!!! Then, after replacing the transmission and finally getting my car back, there’s a noise in the passenger front end that was NOT there when I took it for a 20 minute test drive the day I bought it!! Will NOT bring it back to Nelson Mazda, would rather pay out of my own pocket then have them ever touch my car again!!! I will NEVER recommend this dealership to anyone!! Worst experience of my life!!!! More

Best price for the CX-30 by far! Great price on my trade-in. Financing was easy and Charles Wood saved me the GAP payment. Praise the Lord!!! trade-in. Financing was easy and Charles Wood saved me the GAP payment. Praise the Lord!!! More

Very polite and helpful took care of me from the time walked in the building went over the warranty concepts with mr and has called to make sure everything was ok walked in the building went over the warranty concepts with mr and has called to make sure everything was ok More

My service experience was top notch! I really liked the video of my vehicle inspection results showing what was good and what was recommended for replacement. video of my vehicle inspection results showing what was good and what was recommended for replacement. More

Very nice people, followed up with me multiple times, always able to answer all my questions. I would definitely recommend them to anyone looking at buying a new or used car! always able to answer all my questions. I would definitely recommend them to anyone looking at buying a new or used car! More

Always friendly and professional. Willing to answer any questions and explain service needed and what was done Would recommend purchasing and car and definitely using the service department questions and explain service needed and what was done Would recommend purchasing and car and definitely using the service department More

Very friendly staff and helpful. Had some issues with Very friendly staff and helpful. Had some issues with my purchase but it was handled well by Joseph. Service department is great. Our second vehicle Very friendly staff and helpful. Had some issues with my purchase but it was handled well by Joseph. Service department is great. Our second vehicle purchased here and happy with our purchase. More

Found to be a great dealership with service representatives and easy people to deal with and most important honest. I have carried my car in several times for regular maintenance and it's alway representatives and easy people to deal with and most important honest. I have carried my car in several times for regular maintenance and it's always been a great experience More

Excellent service. Professional and courteous staff. If staff didnt like their jobs, there was no way to tell. Everyone was happy and welcoming.This is my second car from Nelson. Great experience. staff didnt like their jobs, there was no way to tell. Everyone was happy and welcoming.This is my second car from Nelson. Great experience. More

Wonderful experience! Go check Nelson Mazda, you will not be disappointed and I am sure they can get you into the car you a looking for. I bought a 2021 Mazda CX-5 and I am loving it! be disappointed and I am sure they can get you into the car you a looking for. I bought a 2021 Mazda CX-5 and I am loving it! More