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Nelson Mazda Murfreesboro

Murfreesboro, TN

Overview
Employees
Reviews
Vehicles
4.8
1,238 Reviews
We'll make a believer out of you!
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1214 Fortress Blvd

Murfreesboro, TN

37128

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Showing 1,238 reviews

April 28, 2021

Every department at this dealership goes above and beyond in their kindness towards their customers and that's why I will continue to come back year after year More

by MWILKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAKOTA IN PARTS, Lonnie Stevens
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Apr 28, 2021 -

Nelson Mazda Murfreesboro responded

Thanks for sharing your thoughts about your experience working with Lonnie and Dakota here at Nelson Mazda Murfreesboro. We appreciate your business and hope to see you again soon!

April 27, 2021

Efficient installation of a new Apple play system in the certified pre-owned car we recently purchased from This Mazda dealership. I really like the video we receive from the tech working on our car. This More

by Denise.davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett
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Apr 27, 2021 -

Nelson Mazda Murfreesboro responded

Denise, Thank you for your business and this review. We're happy to hear Zach and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 27, 2021

Still waiting on my $1000. Deposit and refund. Not happy 😒. Choe told me they would do it that day. It did not happen. Please help me. More

by pattycorlew8
Recommend Dealer
No
Employees Worked With
Chloe Lawson
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May 11, 2021 -

Nelson Mazda Murfreesboro responded

Hello Patty, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

April 27, 2021

Always great service and quick turnaround when getting car serviced. Definitely would like to recommend to anyone needing any kind if parts or service for your Mazda. More

by wcboleware
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett
Report | Print
Apr 28, 2021 -

Nelson Mazda Murfreesboro responded

Wow! Thank you so much for this great five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here with us. Thank you for choosing Nelson Mazda Murfreesboro and helping to share the word about us. We’re here for you anytime!

April 25, 2021

Service department experience was good, sales department was not to enthusiastic about a possible upgrade for my car.I hope it was not because I am a african American! More

by ENUFCED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eron Hatchett, Zach Puckett
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Apr 26, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for taking the time to review our service department! We will share your comments with them. Please don't hesitate to let us know if we can be of further assistance.

April 25, 2021

Excellent experience! Connor was friendly, helpful and went beyond expectations. The process was open honest and pain free. Highly recommend Connor and Nelson Mazda to anyone More

by stayjon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Anderson
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Apr 26, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for your business and this review. We're happy to hear Connor was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 22, 2021

Fast friendly and never had a hiccup and very professional. Have called to make sure I was happy with vehicle and see if I had any questions and More

by Melissa911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Leming, Connor Anderson, John Pate
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Apr 25, 2021 -

Nelson Mazda Murfreesboro responded

Thank you, Melissa, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

April 20, 2021

The Service at Nelson Mazda Murfreesboro is simply IMPRESSIVE!!! I love the videos from the mechanic, the courtesy from the service desk and of course the price and quality of work! More

by Mar-Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett
Report | Print
Apr 20, 2021 -

Nelson Mazda Murfreesboro responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Murfreesboro!

April 19, 2021

Manipulative, smug, deceitful. Needed to return purchased vehicle. Said my trade was gone. Signed paperwork for refund and 4 hours later trade was back? check now different value and had to drive another 2 h More

by HAVENWOOD96
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Taylor, Joseph Leming, Cristian Dorantes
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May 06, 2021 -

Nelson Mazda Murfreesboro responded

Hello, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

April 15, 2021

Dependable service. Wait time is reasonable. Does not appear to be much turnover in personnel. Video tour of car is terrific. Don’t talk down to women. More

by TITANSCHARLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett
Report | Print
Apr 15, 2021 -

Nelson Mazda Murfreesboro responded

Charly, Thank you for choosing Nelson Mazda Murfreesboro, your feedback and rating mean a lot to us. We're glad Zach was able to help, and we hope to see you again!

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