Nelson Mazda Murfreesboro

What a wonderful experience! Jessica and Kaitlyn were super , the both of them really did the work. As I travel for work my time at home is limited. So despite the delayed respon Jessica and Kaitlyn were super , the both of them really did the work. As I travel for work my time at home is limited. So despite the delayed response to their emails they didn't sway, sending updates and videos it totally kept me engaged. When I finally had the time to schedule a test drive I scheduled an appointment. When I went in I was introduced to Katilyn and Amy both were a blessing. i worked with Amy the rest of my Nelson Mazda buying experienc. It was so refreshing I have never experienced this process of buying a car. Amy was patient as we test drove the car I was interested in and then arranged to test drive another that I had mentioned. I never felt pressured at all during this whole experience and the best thing is that I ended up with a different car than I intially thought and I was not the only one who recognized that , Amy also noticed that this car was a better suit for me . it was never about the upsell as this car was the least expensive of the two. I know this is long winded but when you have such a positive experience its hard just to write a few words. If you are interested in a Mazda I say you have togo to Nelson Mazda. You will not be dissapointed. Thank You Amy,Kaitlyn and Jessica for all of your assistance . What a wonderful Team More

My car buying experience is something I want to relive. Kaitlyn was so graceful and patient with me throughout my journey. Initially, I was looking for a CX5. When I told her what features I wanted (sunroo Kaitlyn was so graceful and patient with me throughout my journey. Initially, I was looking for a CX5. When I told her what features I wanted (sunroof, CarPlay, heated seats, red leather seats, power liftgate), she recommended I look at a CX50 instead. While the CX50 didn't come with red leather seats, it had all the other features I wanted. I was hesitant to purchase one because I didn't like the trim level I test drove in Franklin (Premium I think) and didn't want a monthly payment over $500. After she broke down my financial options with the trade in from my previous car, I took a leap of faith on the preferred plus trim level. I AM SO HAPPY I PURCHSASED THIS CAR! I love EVERYTHING ABOUT IT! Coming from a hybrid car, I love I can get up to 80mpg. I would've liked the financing team to offer a higher trade in value of my previous car but I'm completely satisfied with my purchase. If you need to purchase a car, GO SEE KAITLYN!!!!! More

Was force fed a warranty and told the at the lender wouldn’t approve the loan without the warranty. Wasn’t given any info on the warranty and told to take a photo pf the ad so I’ll know who to call if wouldn’t approve the loan without the warranty. Wasn’t given any info on the warranty and told to take a photo pf the ad so I’ll know who to call if I ever have issues.They admitted afterwards that was a lie about the lender requiring it. Been waiting on cancellation paperwork for six weeks. Temporary tag expires next week and they haven’t filed for it. I sent four email requests asking for a conversation with someone in leadership to express my concerns. Was told he Randy Dismang, the general manager, that he’s the owner and I cannot speak with anyone above him. More

This was hands down, the best dealership experience I have ever had. Working with Johnny Vu was as easy as it gets. I appreciate their simplified approach selling cars by only working with one person thr have ever had. Working with Johnny Vu was as easy as it gets. I appreciate their simplified approach selling cars by only working with one person throughout the entire buying process. Not only did I get a sweet ride with proven reliability at a great deal with NO markup, I'm confident I can count on Nelson Mazda for any future needs and/or service. A+!! More

Johnny was a super helpful salesman the entire way. He was in constant communication with me about my car, and he made sure I felt secure even after driving off the lot. He was in constant communication with me about my car, and he made sure I felt secure even after driving off the lot. More

Just got a CX 5 and I am so happy and satisfied of my new vehicle. I really appreciate my car dealer Johnny Vu for being so responsive and patient through out the process. Two thumbs up for your great servic vehicle. I really appreciate my car dealer Johnny Vu for being so responsive and patient through out the process. Two thumbs up for your great service. More

Everyone at Nelson Mazda was welcoming and professional! Johnny and Ryan were very helpful, answered our questions, and explained what to expect from the dealership. Found exactly the car we were looking fo Johnny and Ryan were very helpful, answered our questions, and explained what to expect from the dealership. Found exactly the car we were looking for and were able to quickly finish our deal. My wife and I highly recommend Nelson Mazda! More

The dealership and team was Quick and easy to work with. Helped me to make best purchase for me Helped me to make best purchase for me More

What a relief to deal with a no haggle dealership after a bad experience elsewhere! Johnny was patient with us helping our daughter purchase her first vehicle. It was a great experience all around and now I’ bad experience elsewhere! Johnny was patient with us helping our daughter purchase her first vehicle. It was a great experience all around and now I’m thinking my next car might be a Mazda!! More

Nelson Mazda was very helpful and supportive in our search for a new car. Everyone we dealt with was patient and kind. search for a new car. Everyone we dealt with was patient and kind. More