Nelson Mazda Murfreesboro

From the moment I started speaking with Jeff he listened to what I was looking to purchase. I told him what I was interested and never once did he push me towards any other vehicle or even color option. Ver to what I was looking to purchase. I told him what I was interested and never once did he push me towards any other vehicle or even color option. Very customer centric approach and I respect that. Nothing about the experience was stressful I would actually say rather exciting. I found myself during the downtime of the process speaking with the parts department about possible options after the purchase of the vehicle. I will have to even mention while I was at the parts department counter and Dakota was away for a minute to get a labor qoute someone in passing even asked if I been helped. I appreciate how it feels that each employee cares and helps with all customers and not like others dealership where employees claim customers and they don't want anyone near them. I appreciate everything Randy does for the Murfreesboro Nelson Mazda location. He does a great job with his employees and its seen by how they are treating the customers. More

Most STELLER car buying experience I’ve ever had. It was our 1st time at Nelson Murfreesboro - we drove 80 miles to inquire about a MX5. The showroom coordinator Molly greeted us right away and wel It was our 1st time at Nelson Murfreesboro - we drove 80 miles to inquire about a MX5. The showroom coordinator Molly greeted us right away and welcomed us like were family. Molly connected us with Nick a Client Advisor. Nick was outstanding through the whole experience and has now set the highest bar! We love our new MX5 😊😊! Go see Nick the next time you’re looking for a Mazda, you won’t regret it! More

I love Nelson Mazda in Murfreesboro, TN. They are great, especially Alecia and Randy. Thank you. They are great, especially Alecia and Randy. Thank you. More

We went to Nelson Mazda on a Saturday in Murfreesboro to look for the Snowflake White Pearl CX-30 I saw online, however, it was sold a few hours after we came. Orlando House tried his best to show us other look for the Snowflake White Pearl CX-30 I saw online, however, it was sold a few hours after we came. Orlando House tried his best to show us other available car models within our price range but I was set on getting either a red or white CX-30 before I return my car rental Tuesday the following week. He followed us outside as we were leaving and told us about a black CX-30 that is coming on site at the end of the month. He explained that they will offer a loaner car until the black CX-30 arrives. He also informed us that another white CX-30 is in negotiation process with another customer at another site, and he will call me that night if the sale doesn't push through. We put $1000 down on the black CX-30 that will be transferrable to the white one once it becomes available. He then called me Monday and told me that he is on his way to Mazda dealership in Clarksville doing a trade to get the white one I wanted. He went above and beyond to ensure I get the car I really wanted and not just what I had to at the moment. We came back Tuesday but Orlando House was off. We were then referred to Jeffery Berguson who is also an amazing person. When he found out our preapproved bank interest rate was,he spoke with his Finance team to see if they can match or even lower the interest rate and they did! It was lowered by 1.0 point! He told us about the other offerings they have for the car we were purchasing but never pressured us into getting any of it. He was very patient like Orlando was to me with all the questions I had. These guys' exceptional customer service is undeniable! They truly went above and beyond our expectations! They spoke to us like we have known each other for a long time... they made us feel like we are family. This is our 2nd Mazda and the first buying experience we had with Liz Roche in 2019 was the same as what we had with Orlando and Jeff! Nelson Mazda is truly blessed to have these amazing people working with them! We have nothing but praises! Thank you very much!!!! More

What a wonderful experience! Jessica and Kaitlyn were super , the both of them really did the work. As I travel for work my time at home is limited. So despite the delayed respon Jessica and Kaitlyn were super , the both of them really did the work. As I travel for work my time at home is limited. So despite the delayed response to their emails they didn't sway, sending updates and videos it totally kept me engaged. When I finally had the time to schedule a test drive I scheduled an appointment. When I went in I was introduced to Katilyn and Amy both were a blessing. i worked with Amy the rest of my Nelson Mazda buying experienc. It was so refreshing I have never experienced this process of buying a car. Amy was patient as we test drove the car I was interested in and then arranged to test drive another that I had mentioned. I never felt pressured at all during this whole experience and the best thing is that I ended up with a different car than I intially thought and I was not the only one who recognized that , Amy also noticed that this car was a better suit for me . it was never about the upsell as this car was the least expensive of the two. I know this is long winded but when you have such a positive experience its hard just to write a few words. If you are interested in a Mazda I say you have togo to Nelson Mazda. You will not be dissapointed. Thank You Amy,Kaitlyn and Jessica for all of your assistance . What a wonderful Team More

My car buying experience is something I want to relive. Kaitlyn was so graceful and patient with me throughout my journey. Initially, I was looking for a CX5. When I told her what features I wanted (sunroo Kaitlyn was so graceful and patient with me throughout my journey. Initially, I was looking for a CX5. When I told her what features I wanted (sunroof, CarPlay, heated seats, red leather seats, power liftgate), she recommended I look at a CX50 instead. While the CX50 didn't come with red leather seats, it had all the other features I wanted. I was hesitant to purchase one because I didn't like the trim level I test drove in Franklin (Premium I think) and didn't want a monthly payment over $500. After she broke down my financial options with the trade in from my previous car, I took a leap of faith on the preferred plus trim level. I AM SO HAPPY I PURCHSASED THIS CAR! I love EVERYTHING ABOUT IT! Coming from a hybrid car, I love I can get up to 80mpg. I would've liked the financing team to offer a higher trade in value of my previous car but I'm completely satisfied with my purchase. If you need to purchase a car, GO SEE KAITLYN!!!!! More

Was force fed a warranty and told the at the lender wouldn’t approve the loan without the warranty. Wasn’t given any info on the warranty and told to take a photo pf the ad so I’ll know who to call if wouldn’t approve the loan without the warranty. Wasn’t given any info on the warranty and told to take a photo pf the ad so I’ll know who to call if I ever have issues.They admitted afterwards that was a lie about the lender requiring it. Been waiting on cancellation paperwork for six weeks. Temporary tag expires next week and they haven’t filed for it. I sent four email requests asking for a conversation with someone in leadership to express my concerns. Was told he Randy Dismang, the general manager, that he’s the owner and I cannot speak with anyone above him. More

This was hands down, the best dealership experience I have ever had. Working with Johnny Vu was as easy as it gets. I appreciate their simplified approach selling cars by only working with one person thr have ever had. Working with Johnny Vu was as easy as it gets. I appreciate their simplified approach selling cars by only working with one person throughout the entire buying process. Not only did I get a sweet ride with proven reliability at a great deal with NO markup, I'm confident I can count on Nelson Mazda for any future needs and/or service. A+!! More

Johnny was a super helpful salesman the entire way. He was in constant communication with me about my car, and he made sure I felt secure even after driving off the lot. He was in constant communication with me about my car, and he made sure I felt secure even after driving off the lot. More

Just got a CX 5 and I am so happy and satisfied of my new vehicle. I really appreciate my car dealer Johnny Vu for being so responsive and patient through out the process. Two thumbs up for your great servic vehicle. I really appreciate my car dealer Johnny Vu for being so responsive and patient through out the process. Two thumbs up for your great service. More