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Nelson Mazda Murfreesboro
Murfreesboro, TN
1,238 Reviews
We'll make a believer out of you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,238 reviews
Verified Customer
June 20, 2021
When I went in I was greeted even before I got out of my car. they even knew who I was and why I was there. It was so nice. It was done before I knew it. I will never go anywhere else. car. they even knew who I was and why I was there. It was so nice. It was done before I knew it. I will never go anywhere else. More
by CJDCJD58
June 15, 2021
I’ve visited several times. Initially the service was perfect, now everytime I visit something is not done right. Examples would be I either call back on the highway with a TPS sensor going off because t perfect, now everytime I visit something is not done right. Examples would be I either call back on the highway with a TPS sensor going off because they didn’t reset it, or I have to go back and ask why the car is shaking when breaking and it didn’t before, yet they put 4new tires on. “Oh you can bring it back and they can drive it around.” “The tech didn’t feel that shaking/vibrating you experienced.” Go to another Mazda in Cool Springs because it vets worse, they immediately tell me my rotors are worn and my tires need balancing?! Since when is a tire balance not standard with the purchase of four new tires?! And if it’s not, why wouldn’t you explain that it was needed? They are absolutely the sweetest people but things have changed in the way of quality and attention to detail. My service attendant use to come and tell me when my service is complete or at least text me, not now. I sit and wait and yet look up and my car has been pulled upfront as complete for several minutes. And no one has notified me. I think Nelson Mazda Murfreesboro has something special but I may have to find another location to service my car if I have to jump through hoops to get better service. It makes me sad to say this because I truly thought I found the service team jackpot in them. More
by niana101
Employees Worked With
Lonnie Stevens, Zach Puckett
June 14, 2021
Friendly service, fail pricing, no pressure to buy, let us test drive multiple vehicles, asked if we had questions and worked with us on financing us test drive multiple vehicles, asked if we had questions and worked with us on financing More
by andrea38
Employees Worked With
Joseph Leming, Ryan Davis
June 11, 2021
I was very pleased with the process of buying a Mazda from Nelson, I received initial email contact from two people and a video from John Pate even before I stepped in to the showroom. I worked with Jo from Nelson, I received initial email contact from two people and a video from John Pate even before I stepped in to the showroom. I worked with John from the test drive to the closing on my new car. I purchased my car in Murfreesboro, but living in Bellevue I plan to use the service department in Cool Springs. Hopefully they will be as friendly and competent as the people in Murfreesboro! More
by bucketbottoms
Employees Worked With
John Pate
June 11, 2021
I am always greeted quickly as soon as I pull up. They also have details of what needs to be done and will explain if anything else should be looked at. also have details of what needs to be done and will explain if anything else should be looked at. More
by rbhslh95
Employees Worked With
Lonnie Stevens, Zach Puckett, Liz Roche
June 09, 2021
Nice place, nice car! They take care of everything follow-up and they gave me reasonable price. I would like to recommend this place to my friends if they need a new car. follow-up and they gave me reasonable price. I would like to recommend this place to my friends if they need a new car. More
by chuchuan.hong
Employees Worked With
Connor Anderson, Carson Comar, Aiden DeKesthler, Ryan Davis
June 08, 2021
Your location is terrible due to the traffic getting into and out of your location. Once inside the dealership it is warm and friendly, and I was treated very well. and out of your location. Once inside the dealership it is warm and friendly, and I was treated very well. More
by MARIZEK
Employees Worked With
Liz Roche
June 07, 2021
Why do I always get the feeling that warranty work is a nuisance and they are doing me a favor?? Warranty work is part of the price of the vehicle. I’ve already paid for it and it is owed to me!!! nuisance and they are doing me a favor?? Warranty work is part of the price of the vehicle. I’ve already paid for it and it is owed to me!!! More
by JWTRIBBLE1
Employees Worked With
Lonnie Stevens
June 06, 2021
Smooth process no hassle. I recommend both Nelson locations in middle Tennessee. Staff are friendly and not pushy. Service is always great. More words yes locations in middle Tennessee. Staff are friendly and not pushy. Service is always great. More words yes More
by evanmills
Employees Worked With
Daniel - Sales 5 stars , Joseph Leming
