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Nelson Mazda Murfreesboro
Murfreesboro, TN
1,238 Reviews
We'll make a believer out of you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,238 reviews
July 21, 2021
They recommended work done on previous service call, did a major tuneup and other work without verifying it was complete. Got 5 miles down the road and had to return. They made it right, but it took DAYS. a major tuneup and other work without verifying it was complete. Got 5 miles down the road and had to return. They made it right, but it took DAYS. I take my car to the dealer because I expect PREMIUM service, not the same half assed, sloppy work I would get at any shop. Had several issues in the past with this location. Will not return. More
by andreiib
Verified CustomerEmployees Worked With
Zach Puckett
July 21, 2021
Service department is always friendly and very helpful! I've been coming here since 2006. I've always had a great experience. I plan to keep coming here with my next car too!! I've been coming here since 2006. I've always had a great experience. I plan to keep coming here with my next car too!! More
by Citcatt
July 20, 2021
The test drive went wonderfully. I fell in love with my vehicle. I also really appreciated the cleanliness of the dealership. All staff seem attentive/ friendly. vehicle. I also really appreciated the cleanliness of the dealership. All staff seem attentive/ friendly. More
by kcooper12
Employees Worked With
Adam Taylor, Ryan Davis
July 19, 2021
I have always had great experiences at this dealership with my car service but the last two times, it’s been frustrating. The last time I came (Feb), I was given an estimate, agreed to it, and then when with my car service but the last two times, it’s been frustrating. The last time I came (Feb), I was given an estimate, agreed to it, and then when I came to pick the car up, the final price was more. My tech did try to appease me by giving a few discounts. I didn’t complain but the overall experience didn’t sit well with me. This time I went in for a tire rotation and oil change. The tech found that I had quite a bit of corrosion on my battery. They had also found this to be true during the last appointment I had (4 months ago). Last time they recommended a cleaning to remove the corrosion. I agreed to it. This most current trip, they assured me the battery was good but it needed another cleaning. The tech advised that they may need to look into the situation further if there’s corrosion again at the next maintenance appointment. I agreed and left, though it seemed odd. Then, 2 weeks later when I was 400 miles away from home, my car wouldn’t start. I boosted it off from a friend and went to AutoZone. AutoZone tested the battery and said it was a bad battery. They also showed me the tester hooked up to the battery that said it was bad and operating at 86%. That immediately raised a red flag to me about my service experience at Mazda. It made me wonder if they were doing unnecessary work when the problem could have been taken care of at that time and I wouldn’t have been out of town with a dead battery. I want to continue to utilize Mazda for all of my car maintenance and needs but my past two experiences have not been good. I’m not sure what has changed or why it has changed. More
by shanny1979
Employees Worked With
Chase
July 19, 2021
Great follow through by the team. Team was responsive. Disappointing that the navigation chip was not included and they were charging $300 when you can get it for $50. It if hadn’t been for that, I would Disappointing that the navigation chip was not included and they were charging $300 when you can get it for $50. It if hadn’t been for that, I would have given five stars. More
by nicolebarnes7
July 18, 2021
Fast and easy. Dropped my car off before work and picked up right after work. I was given updates while service was being done. Very happy customer here! up right after work. I was given updates while service was being done. Very happy customer here! More
by ltawatson
July 17, 2021
Treats every customer with equal respect and always helpful. Great at what he does. He is knowledgeable about the cars that are being serviced. Had issues with other dealers in the past not really know helpful. Great at what he does. He is knowledgeable about the cars that are being serviced. Had issues with other dealers in the past not really knowing their products. Nelson Mazda service is different and that’s what makes their service stand out to me. More
by Sammy Clark
Employees Worked With
Chase, Devin, Joseph Leming, Lonnie Stevens, Zach Puckett, John Pate
July 14, 2021
I had a wonderful experience from beginning to end! I really liked their new client focused, hassle free buying experience. It took the stress out of buying a new car. My client advisor was such a pleasu really liked their new client focused, hassle free buying experience. It took the stress out of buying a new car. My client advisor was such a pleasure to work with. He was efficient, knowledgeable, easy going, and helped me get the car I wanted. It was my best car buying experience ever. More
by whitebills
Employees Worked With
Adam Taylor, Josh Hernandez
July 14, 2021
I had an amazing experience with my car purchase. Everyone was so helpful and informational. Sean handle all of my constant questions before purchasing and then Ryan really helped walk me through the Everyone was so helpful and informational. Sean handle all of my constant questions before purchasing and then Ryan really helped walk me through the purchasing process as it was my first time. No complaints! More
by meganmoore370
