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Nelson Mazda Cool Springs - Service Center

Franklin, TN

not yet
rated
484 Reviews
Call Service Center (615) 861-2567

484 Reviews of Nelson Mazda Cool Springs - Service Center

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June 30, 2021

Amazing love how he went through each step of what was being done on video More

by halliejf41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Nelson Mazda Cool Springs responded

Hallie, we appreciate your business and our team looks forward to serving you again soon!

Jul 01, 2021 -

halliejf41 responded

Thank you so much

June 30, 2021

I love everything about Nelson Mazda . They are very trustworthy and that’s hard to find these days . Thank you for that Cynthia L.e More

by Cynthia.lewey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Catilyn
Report | Print
Jul 01, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Cynthia, for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 29, 2021

always good! don't be ridiculous about needing 25 words minimum.... you want me to use superlatives? ok, it is always superlative service... so there More

by mmpwyo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Jun 29, 2021 -

Nelson Mazda Cool Springs responded

Thanks for the 5-star rating based on your recent visit to Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!

June 28, 2021

Prompt, professional, no pressure sales. Always ready for appointments on time. More

by DJ.J.SVIHLIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Jun 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs.

June 27, 2021

They listen to me and make sure I am always happy! More

by AshleySV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers
Report | Print
Jun 28, 2021 -

Nelson Mazda Cool Springs responded

Ashley, thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 25, 2021

The folks are always very polite, informative and prompt. I appreciate the video updates as they’re working on my car. More

by Lesliewoods09
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Jun 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department, Leslie! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 25, 2021

I have had 1 great experience with this service center and 1 less than average. More

by chris.payne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody Davis
Report | Print
Jul 12, 2021 -

Nelson Mazda Cool Springs responded

Chris, Thank you for taking the time to give us feedback regarding your time with our team. We apologize that one of your visits was less than fully satisfactory. We hope to connect with you soon to discuss your concerns so we can better serve you in the future. Thank you for your time!

June 18, 2021

Great place Scott was helpful everyone there is super nice and friendly and really helpful so if anyone is looking for a dealership to go to Nelson Mazda is the place to go! More

by elisha0218
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Jun 21, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Elisha! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

June 16, 2021

They have been very attentive and efficient! I am always updated as they proceed through the appointment. They never upsell or add services to my bill that are not needed. More

by klstoeckln
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Cristian Hardin
Report | Print
Jun 16, 2021 -

Nelson Mazda Cool Springs responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 16, 2021

Fast and thorough service. I love the updates via text. Newly renovated waiting area makes a pleasant experience. Would recommend any Mazda owner to go here. More

by Joseph
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2021 -

Nelson Mazda Cool Springs responded

Joseph, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nelson Mazda Cool Springs, we look forward to having you as one of our valued customers for many more years to come!

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