Nelson Mazda Cool Springs - Service Center

Great service and even better service advisor to work with! Cristian Hardin always gives me amazing service with a great attitude and top notch response time every time I bring my car in to be serviced. with! Cristian Hardin always gives me amazing service with a great attitude and top notch response time every time I bring my car in to be serviced. Definitely recommend! More

Quick, reliable and courteous. I bought my vehicle here and continue to service it here too. I love the updates and the videos that provide with with status of my service while I wait. and continue to service it here too. I love the updates and the videos that provide with with status of my service while I wait. More

I don't like coming in for a free service and being told that my car needs $2200 worth of work. I know you're sales are down but give me a break. that my car needs $2200 worth of work. I know you're sales are down but give me a break. More

Efficient process for checking and communication during service. Reasonable costs. Good people. Also convenient. Only downside to service is that It is difficult to get appointment in short order because t service. Reasonable costs. Good people. Also convenient. Only downside to service is that It is difficult to get appointment in short order because they are booked. More

I brought in my car for warranty work that ended up costing me $175 over my deductible. What I got charged for is what caused the initial problem and the parts to be replaced. The service was good but costing me $175 over my deductible. What I got charged for is what caused the initial problem and the parts to be replaced. The service was good but the warranty details are crap and seem to be set up as a way for you to charge for something outside the warranty. These warranties need to be the same at every dealership and should be seamless. More

Got me in quickly for a second opinion and scheduled the service a few weeks later after parts were ordered. Communicated status of vehicle. All employees I interacted with were super friendly and knowledge service a few weeks later after parts were ordered. Communicated status of vehicle. All employees I interacted with were super friendly and knowledgeable. More

Nelson Mazda was awesome! They were able to get my car in right away and give me an honest estimate on everything. Once approved, the process was very easy and they were very thorough with the estimate. The right away and give me an honest estimate on everything. Once approved, the process was very easy and they were very thorough with the estimate. The work was done in a timely matter and no surprises! More

They have always been very professional. I always really appreciate the videos of the process, and they make it very personal. They seem to care and enjoy their job. appreciate the videos of the process, and they make it very personal. They seem to care and enjoy their job. More

Staff was very courteous. Car service was very efficient. All of my questions were answered to my satisfaction. Work completed in a timely and efficient manner. All of my questions were answered to my satisfaction. Work completed in a timely and efficient manner. More

Mostly a positive experience. They seemed to have trouble getting timely quotes from their parts department and so it took quite a while to tell me wat it would cost to do repairs on my Miata. Otherwise good getting timely quotes from their parts department and so it took quite a while to tell me wat it would cost to do repairs on my Miata. Otherwise good. I like their video documentation. More