Back

Nelson Mazda Cool Springs - Service Center

Franklin, TN

not yet
rated
484 Reviews

484 Reviews of Nelson Mazda Cool Springs - Service Center

Sort by
September 19, 2021

As a teacher it meant a lot to be appreciated and given the kind service you provided. More

by sjones7913
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember their name sorry
Sep 19, 2021 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience with Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!

September 16, 2021

I took 4 trips to the dealership to get a the maintenance required done. The work done was fine the inconvenience was not. More

by Fred1050
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Cristian Hardin
Sep 16, 2021 -

Nelson Mazda Cool Springs responded

Fred, Thank you for your very kind review. Cristian, Pete and Lindsey and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs.

September 16, 2021

Great quick service!! The service advisors and team are always so professional and efficient. My tech Joel is an absolute legend. More

by Cameron Schmidt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel, Pete Lasalandra, Cristian Hardin
Sep 16, 2021 -

Nelson Mazda Cool Springs responded

Cameron, Thank you for your business and this review. We're happy to hear Joel and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 15, 2021

They have always been courteous and very helpful. I would highly recommend them. Love my car. More

by hayeszoo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Sep 15, 2021 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

September 09, 2021

Awesome service department! Very Friendly people, work always completed quickly! Really appreciate reminders of service needed, they save me every time! The Christian music playing in showroom is a very More

by mmreeder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Sep 09, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nelson Mazda Cool Springs. Please don't hesitate to reach out if you need anything else.

September 07, 2021

The service professionals were very prompt & thorough they made sure we understood everything that was being serviced on our vehicle. They are very patient and respond in a timely manner. Great overall e More

by Gabriellesellaars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Mountsier, Pete Lasalandra, Cristian Hardin
Sep 08, 2021 -

Nelson Mazda Cool Springs responded

Thank you! We appreciate your business, Gabrielle, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

September 06, 2021

Excellent customer service! Each and every question always addressed. Kind and positive attitudes among the staff members. I am extremely pleased thus far since purchasing my vehicle. More

by amysumm66
Recommend Dealer
Yes
Employees Worked With
Davey Herbig
Sep 07, 2021 -

Nelson Mazda Cool Springs responded

We are very happy, Amy, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 06, 2021

Thet went above and beyond to try and fix my car, but it could'nt be fixed. The only way to find if the car would work was to start replacing parts at a cost. I was not willing to do that unless they coul More

by Tobal2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Sep 07, 2021 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your service experience with our dealership. We appreciate your business and hope to see you again soon!

September 05, 2021

The greatest service personnel ever. Bought Mazda #2 because of the super service on Mazda #1 at this dealership. We’re now a total Mazda family. More

by Spiro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan , Cristian Hardin
Sep 06, 2021 -

Spiro responded

We love you guys! Thanks for always being there for us and going the extra mile.

August 31, 2021

Requested AC diagnostic - $135. Drained all my refrigerant to do the diagnostic but didn't bother to put any back in when completed. Drove 40 miles with no AC in 90 degree weather. Also did not re More

by hermanrocks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lindsey Simpson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Cristian Hardin
Sep 14, 2021 -

Nelson Mazda Cool Springs responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

...
5
...