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Nelson Mazda Cool Springs - Service Center
Franklin, TN
484 Reviews
484 Reviews of Nelson Mazda Cool Springs - Service Center
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June 17, 2016
Quick and efficient Their genuine conversation and customer care is indicative through their hospitality and communication throughout your timeframe of waiting for your c Their genuine conversation and customer care is indicative through their hospitality and communication throughout your timeframe of waiting for your car to be services. They don't shove 20 recommendations down your throat telling you what you need to do right now. More
by MaxdaMan
Employees Worked With
Unsure
April 18, 2016
Customer Satisfaction their highest priority! New to the Mazda family and overjoyed it was Nelson Mazda that took me in. Every experience with them from kicking tires to purchasing to now, my fir New to the Mazda family and overjoyed it was Nelson Mazda that took me in. Every experience with them from kicking tires to purchasing to now, my first maintenance, has been nothing but impressive. No pressure, happy people, and a desire that my satisfaction is their number one priority. Could not ask for a single thing to be improved. More
by that_guy
Employees Worked With
Justin Irby
October 05, 2015
Service experience -- top notch! My recent service experience was fantastic! I had been apprehensive because I recently broke my foot and am currently using a walker so I was afraid g My recent service experience was fantastic! I had been apprehensive because I recently broke my foot and am currently using a walker so I was afraid getting my car serviced would be a hassle. It turned out to be just the opposite. Pete Lasalandra was so great to work with and went above and beyond. From handling all the paperwork to backing the car into the service area to make it easier for me after the service was completed --small things that made a huge difference! The online appointment scheduling with email reminders -- was super easy to use and navigate. Everything has been such a positive experience. I appreciate the level of customer service I have received and the ease of doing business with Nelson Mazda of Cool Springs! More
by Cx5loveit
Employees Worked With
Pete Lasalandra- Service Advisor
October 31, 2013
My Mazda MPV had a warning light problem which was difficult to diagnose. Pete and Zach were very friendly, knowledgeable, & honest. Problem fixed! Great service! difficult to diagnose. Pete and Zach were very friendly, knowledgeable, & honest. Problem fixed! Great service! More
by bridston
Employees Worked With
Jon E Bridston
