Nelson Mazda Cool Springs - Service Center

Always a great experience coming here! I'm always impressed with the level of customer service I get when coming here over the past 4 years. The team is polite, trustworthy, knowledgeable a I'm always impressed with the level of customer service I get when coming here over the past 4 years. The team is polite, trustworthy, knowledgeable and quick! They always go above and beyond to make sure my experience there is positive. At the last visit, I was so amazed that I could receive a text with service updates, a video of what was happening and recommendations with any additional findings including estimates as applicable! This dealership is top in it's class! Don't ever compromise the service level. Keep delighting me! I'll be sure to keep coming back. More

Pleasantly Surprised Had a very positive experience today at Nelson Mazda Cool Springs. I was there for a recall on air bag. The repair was done timely and I was not press Had a very positive experience today at Nelson Mazda Cool Springs. I was there for a recall on air bag. The repair was done timely and I was not pressed for other services or did any “new” repairs surprisingly appear as a result of the free service. I was at another car dealer recently different brand for the same recall and mysteriously had a dash light on when I left that wasn’t on when I pulled in. From the purchase of my Mazda to this service Nelson has been a welcomed pleasure to do business with. Other dealerships in the area could learn from Nelson’s staff. More

Not looking out for my interest They seemed Interested in upselling service. Manager called to threaten legal action without knowing the facts. All in all it was a very frustratin They seemed Interested in upselling service. Manager called to threaten legal action without knowing the facts. All in all it was a very frustrating experience to make a repair that should’ve been covered by warranty. They also did not deliver the parts in question saying they had been disposed of More

Service ok Pedal switch issue. Replaced. Sunroof knob needed replacing and email text technology communication failure. Wanted sunroof fixed but not done stating Pedal switch issue. Replaced. Sunroof knob needed replacing and email text technology communication failure. Wanted sunroof fixed but not done stating I declined but this was my specific request. Still waiting on call to come for service of sunroof. Not warm and welcoming as they used to be. Service area was dark and not conducive to welcome More

Another Day in Mazda Land Bottom line: They treat like family. Good coffee, comfortable showroom and clean restrooms. Answer all your questions, even the stupid ones. Wash your Bottom line: They treat like family. Good coffee, comfortable showroom and clean restrooms. Answer all your questions, even the stupid ones. Wash your car after service visit. More

Very easy to work with really like the live video Very kind employees and the video showing what they are doing is a way you know they are doing their job correctly! Very nice place for me to do work Very kind employees and the video showing what they are doing is a way you know they are doing their job correctly! Very nice place for me to do work while waiting. More

suspension repair, oil change Timely, efficient, courteous. Loaner car provided. Excellent communication about diagnostics and care provided. Loved the video sent by the technician Timely, efficient, courteous. Loaner car provided. Excellent communication about diagnostics and care provided. Loved the video sent by the technician showing the actual problems needing attention. More

Attentive Service I have dealt with Mazda dealers in Austin TX, Naples, FL and now Cool Sorings, TN. By far, the staff here is the most attentive and caring about your I have dealt with Mazda dealers in Austin TX, Naples, FL and now Cool Sorings, TN. By far, the staff here is the most attentive and caring about your car. They clearly make an effort to give you the best service with a smile! More

Brought my car in for service The service guys were super helpful and friendly. They even got the customer service driver to take me to my class and pick me up while my car was be The service guys were super helpful and friendly. They even got the customer service driver to take me to my class and pick me up while my car was being worked on. More

Review I’ve been going to this location for quite some time. They provide great service, lenghty wait sometimes even w/an appointment. Pete is nice, friendly I’ve been going to this location for quite some time. They provide great service, lenghty wait sometimes even w/an appointment. Pete is nice, friendly, and helpful. More