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Nelson Mazda Cool Springs - Service Center

Franklin, TN

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484 Reviews

484 Reviews of Nelson Mazda Cool Springs - Service Center

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January 10, 2019

Always a great experience coming here! I'm always impressed with the level of customer service I get when coming here over the past 4 years. The team is polite, trustworthy, knowledgeable a More

by DSNYDER7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorey I dont recall!
January 08, 2019

Pleasantly Surprised Had a very positive experience today at Nelson Mazda Cool Springs. I was there for a recall on air bag. The repair was done timely and I was not press More

by Dbcliff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Levi Fox
January 08, 2019

Not looking out for my interest They seemed Interested in upselling service. Manager called to threaten legal action without knowing the facts. All in all it was a very frustratin More

by MPAZ240
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Did not keep track of the names
January 06, 2019

Service ok Pedal switch issue. Replaced. Sunroof knob needed replacing and email text technology communication failure. Wanted sunroof fixed but not done stating More

by Lisamoguin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Levi Fox
January 06, 2019

Another Day in Mazda Land Bottom line: They treat like family. Good coffee, comfortable showroom and clean restrooms. Answer all your questions, even the stupid ones. Wash your More

by BAORMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Custer, Landis White, Pete Lasalandra, Levi Fox
December 30, 2018

Very easy to work with really like the live video Very kind employees and the video showing what they are doing is a way you know they are doing their job correctly! Very nice place for me to do work More

by CATHY.ROBERTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Levi Fox, Michael Davis, Jeff McCann
December 30, 2018

suspension repair, oil change Timely, efficient, courteous. Loaner car provided. Excellent communication about diagnostics and care provided. Loved the video sent by the technician More

by SALLYHANMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
December 27, 2018

Attentive Service I have dealt with Mazda dealers in Austin TX, Naples, FL and now Cool Sorings, TN. By far, the staff here is the most attentive and caring about your More

by Spindog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Levi Fox, Michael Davis, Jeff McCann
December 26, 2018

Brought my car in for service The service guys were super helpful and friendly. They even got the customer service driver to take me to my class and pick me up while my car was be More

by E. Cornay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Rogers, Michael Davis
December 23, 2018

Review I’ve been going to this location for quite some time. They provide great service, lenghty wait sometimes even w/an appointment. Pete is nice, friendly More

by ANAMELISALAZAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers
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