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Nelson Mazda Cool Springs - Service Center

Franklin, TN

not yet
rated
484 Reviews
Call Service Center (615) 861-2567

484 Reviews of Nelson Mazda Cool Springs - Service Center

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October 04, 2021

Appreciated being worked in on a Saturday. Cristian was very helpful and super nice. I highly recommend Nelson Mazda! More

by mreed00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Oct 05, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs.

September 29, 2021

My experience was satisfactory the service people were great and so was the technician I will definitely be back More

by Blulanvaly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Sep 29, 2021 -

Nelson Mazda Cool Springs responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nelson Mazda Cool Springs, we look forward to having you as one of our valued customers for many more years to come!

September 28, 2021

I’ve left several messages in the past for assistance and no one returns my calls. Currently have a text in requesting an update on a part to which I am still waiting a response for. More

by Brad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cristian Hardin
Report | Print
Oct 15, 2021 -

Nelson Mazda Cool Springs responded

Hi Brad, I am sorry that this has happened. Would you be able to give me a call on my personal cell so we can get you taken care of? My cell is 918-892-4833 James Dixon General Manager Nelson Mazda

September 28, 2021

Excellent service everyone is so professional. The waiting area is very clean. I have never had to wait a long time. More

by WOODRUFFA11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Cristian Hardin
Report | Print
Sep 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 28, 2021

The waiting time was reasonable. The staff was friendly. He seemed to be professional about Mazda vehicle More

by Tanimotoh
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
Report | Print
Sep 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 28, 2021

Knowledgable, professional, courteous...its a pleasure to do biz with..happy to recommend Nelson Mazda More

by paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Cristian Hardin
Report | Print
Sep 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Paul, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Cool Springs!

September 28, 2021

I was in a bind and thay service me quickly so that I may get to work. More

by tieggaines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Mountsier, Pete Lasalandra, Cristian Hardin
Report | Print
Sep 29, 2021 -

Nelson Mazda Cool Springs responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

September 27, 2021

Hard to get an appointment, but service is swift, and excellent when you do get in. More

by carrie_pfeiffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your feedback with us. We appreciate your business, Carrie, and our team looks forward to serving you again soon!

September 24, 2021

Clean facility and friendly staff. I would like more coupons for deeper discounts on services. More

by ObMc2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Cristian Hardin
Report | Print
Sep 26, 2021 -

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 23, 2021

Very disappointing. Wanted the service dept to check the tire pressures including the spare tyre. Was informed that it was done. On the way back I thought there was something wrong because some things I had More

by Suresh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None of them.
Report | Print
Oct 10, 2021 -

Nelson Mazda Cool Springs responded

Suresh, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

Oct 10, 2021 -

Suresh responded

Call me any time.

Oct 12, 2021 -

Suresh responded

Ok... Will wait for your call.

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