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Nelson Mazda Cool Springs - Service Center

Franklin, TN

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484 Reviews

484 Reviews of Nelson Mazda Cool Springs - Service Center

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October 30, 2019

11 year old Mx5 My MX five only had 40+ thousand miles on it but because of the age of it May service team recommended that I have all my oil changed in in and with More

by HARVEY8111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
October 30, 2019

Vehicle service The people are customer oriented. The only drawback was it was raining and the waiting area is in a trailer that you must walk outside to get to. All More

by Jimmy Boy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassie McCabe, Pete Lasalandra, Devin Rogers, Levi Fox, Michael Davis
October 30, 2019

Service Thanks for the lower cost on my service of air filters. Not sure why my oil change & tire rotation was done to soon & no reason to why the tech did? More

by MARSHA.GALLAHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Marasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Davis
October 29, 2019

Great customer service, every time! I take my car in every recommend time for service, I continue to appreciate the videos of the technicians text me explaining what was needed and what More

by sidspencer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Cassie McCabe, Pete Lasalandra, Devin Rogers, Levi Fox, Michael Davis, Jeff McCann
October 28, 2019

Regular maintenance check. Can always depend on the service department to give me a fair assessment of the wellness of my vehicle. The staff is always friendly and mindful of c More

by Hermans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
October 27, 2019

Honest company with great workers. They take good care of my car.they worked me in ,because I was going to be in cool springs that Friday.They understood my need. More

by CHERYLGLENN17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers, Jeff McCann
October 23, 2019

Great experience I would highly recommend this dealership. The service is quick and easy. The staff is polite and professional. I'm not a "car guy" so the less I ha More

by BooksandGuitars
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
October 22, 2019

Highest Marks I’m completely satisfied and blown away but such good Customer services! I will recommend you Guys to all my friends. You’ve made a customer for life More

by ss2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
VJ Ciesielski, Phillip Bell
October 17, 2019

Fast and easy What can I say besides their great. I'm glad I chose them. They have made things easy and affordable. They are honest salesman. That's hard to find. More

by starmartin3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Davis
October 16, 2019

Fixed the problem. We always get good service for what we need done but we also always have recommendations to have more work done that is not always needed and is overp More

by EDDIEAII
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff McCann
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