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Nelson Mazda Cool Springs - Service Center

Franklin, TN

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484 Reviews

484 Reviews of Nelson Mazda Cool Springs - Service Center

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January 14, 2020

The staff was excellent to work with! They kept me informed and was done in a timely manner! They didn’t push to fix any issues except what I wanted done unlike other places have done! Definitely reco More

by Logansmommy4809
Recommend Dealer
Yes
Employees Worked With
Michael Davis
Jan 14, 2020 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience with Michael and our service team. We appreciate your business and hope to see you again soon!

January 14, 2020

Great customer service I always have such a great experience when taking my car in for service. Needless to say the customer service is excellent! They are always very infor More

by Kimbers Car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Davis
Jan 15, 2020 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Don't hesitate to let us know if we can be of further assistance.

January 08, 2020

The service is excellent as always. They are fast and accurate and try to please me. They are always so kind when I show up with my dog. He loves y’all, too! More

by ELLY.FOSTER
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers, Levi Fox, Michael Davis
Jan 08, 2020 -

Nelson Mazda Cool Springs responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at our dealership. Regards, Nelson Mazda Cool Springs Team

January 07, 2020

The service department is professional and courteous. Their prices are competitive to typical repair garages. I will buy another Mazda because of the service department! More

by katif
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Levi Fox, Michael Davis, Jeff McCann
Jan 07, 2020 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Regards, Nelson Mazda Cool Springs Team

January 06, 2020

Another great experience with Nelson Mazda. Even if issues crop up, they get them addressed in a satisfactory way. They are reasonable in their pricing as well. More

by tyrin101
Recommend Dealer
Yes
Employees Worked With
Michael Davis, Jeff McCann
Jan 07, 2020 -

Nelson Mazda Cool Springs responded

Thank you for sharing your review! It's a pleasure to know that our team at Nelson Mazda Cool Springs provided you with such excellent assistance. We hope to see you again!

January 05, 2020

Love this service center I have always had a great experience with this service center. Price and communication are very good. I like the text and video updates. Highly rec More

by C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
Jan 06, 2020 -

Nelson Mazda Cool Springs responded

We are so pleased to hear about your great service experience at our dealership. If there is anything further we can do to assist you, please let us know!

December 29, 2019

Outstanding Customer Service I always receive the best service whenever I bring my vehicle to Nelson Mazda. Hopefully my next purchase will be from your dealership. You all are th More

by Charlesroberts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
Dec 29, 2019 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience with Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!

December 25, 2019

Polite and friendly This dealership has always been easy to deal with when I get my car serviced. Service is prompt and friendly and they certainly provide lots of inform More

by onkachinka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Davis
Dec 26, 2019 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and hope to see you again at Nelson Mazda Cool Springs.

December 22, 2019

Great experience Great experience. Will go back for sure. Love the new waiting room & the snacks & beverages. My car was serviced in a decent amount of time. More

by djohnson_37076
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Adcox
Dec 23, 2019 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience with Nelson Mazda Cool Springs. We're glad to know that our team provided you with a pleasant service experience. We appreciate your business and hope to see you again soon!

December 17, 2019

Excellent Service I was able to view the video of the work they did and the service advisor was very professional and honest. Excellent Customer Service and friendly ad More

by Raj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
Dec 17, 2019 -

Nelson Mazda Cool Springs responded

Thank you for your 5 star review, Raj! We appreciate your loyalty to Nelson Mazda Cool Springs.

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