Nelson Mazda Cool Springs - Service Center

Although everyone is friendly and nice, I feel like this last part I should not have been charged for. The noise it was making after I got the car back was not there before I left the car with your dealersh last part I should not have been charged for. The noise it was making after I got the car back was not there before I left the car with your dealership! More

Cared enough to call on my concerns about the level of service I received at your location. Offered solutions and though I did not accept them it’s the effort that matters. service I received at your location. Offered solutions and though I did not accept them it’s the effort that matters. More

Great service, prompt, offered constant updates. Encouraged communication between the dealership and me and definitely surpassed any expectations that I had when I dropped my car off for service. Encouraged communication between the dealership and me and definitely surpassed any expectations that I had when I dropped my car off for service. More

Prompt, friendly and honest. I've only had my car serviced here, but it's been enough to make me seriously consider purchasing here too. serviced here, but it's been enough to make me seriously consider purchasing here too. More

This dealership has the nicest staff! They always make you feel welcome. Their sales and service people are top notch and I’d highly recommend them. you feel welcome. Their sales and service people are top notch and I’d highly recommend them. More

Very prompt service at the scheduled time with detailed communication at throughout the service. Waiting area was well stocked with food and beverage in a comfortable, climate controlled area. communication at throughout the service. Waiting area was well stocked with food and beverage in a comfortable, climate controlled area. More

Great dealership and service department. Dropped vehicle off for recall service and car was ready the next morning! Staff was knowledgeable and friendly, answered all my questions. off for recall service and car was ready the next morning! Staff was knowledgeable and friendly, answered all my questions. More

Low-key and Helpful Service I arrived at Nelson Mazda after visiting Toyota of Cool Springs the day before and having a less-than-satisfying experience. You guys were helpful and I arrived at Nelson Mazda after visiting Toyota of Cool Springs the day before and having a less-than-satisfying experience. You guys were helpful and relaxed. Ron Mayfield took me on a test drive, making sure to point out features along the way and answer questions while VJ helped figure out financing and options once we were back in the showroom. You didn't end up having the 2019 CX5 I wanted in red, but you got it for me from another dealership and I was glad to be able to complete my purchase through Nelson. I also traded in my used Rav4, and you gave me a fair price and the process was relatively painless. Thank you! More

Always great staff in service department. Love the tracking video and the care and attention provides at every visit. New waiting area is great too tracking video and the care and attention provides at every visit. New waiting area is great too More

Mazda is the best! Love the entire crew! They are so thorough in telling me everything they are doing and then make sure I am satisfied! thorough in telling me everything they are doing and then make sure I am satisfied! More