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Nelson Mazda Cool Springs - Service Center

Franklin, TN

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rated
484 Reviews
Call Service Center (615) 861-2567

484 Reviews of Nelson Mazda Cool Springs - Service Center

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October 19, 2021

Everyone is very friendly and I’ve generally had good experiences, with a few exceptions. I have some concerns about the attention to detail in the shop. I had some work done and came back 1 month lat More

by szymk1sm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Cristian Hardin
Report | Print
October 18, 2021

• Fast friendly service • good referral for additional repair • very comfortable waiting area with bottled water More

by gordon.brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Conner sales, Pete Lasalandra, Cristian Hardin
Report | Print
Oct 18, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your kind words, Gordon, and for taking the time to leave us this wonderful feedback!

October 17, 2021

They didn’t honor my appointment, dropped my car off the night before for a 0730 oil change. Went there at 1030 to check since I never heard anything and it was just pulled in. over priced, people unhappy More

by Coreyfelder36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cristian Hardin
Report | Print
Nov 03, 2021 -

Nelson Mazda Cool Springs responded

Corey, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 12, 2021

The gentlemen who serviced my car were professional and efficient. They explained what was needed. More

by GATESTHREE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Cristian Hardin
Report | Print
Oct 13, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 07, 2021

Very Nice and prompt service from all concerned. Can be cheaper. Thanks to Every One. More

by fukoli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin, Jacob Singelmann
Report | Print
Oct 07, 2021 -

Nelson Mazda Cool Springs responded

We appreciate your business and our team looks forward to serving you again soon!

October 07, 2021

Very professional with great service. Really liked the video by the technician that serviced my vehicle. More

by Max
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Oct 10, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Max, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Cool Springs!

October 05, 2021

They are helpful. Great communication and I like how they will keep you posted with texts and videos of your car in service. Very helpful. More

by Bcondidorio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Cristian Hardin
Report | Print
Oct 05, 2021 -

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad Cristian, Pete and Lindsey were able to help, and we hope to see you again!

October 04, 2021

Very nice people. The service was quick and the app that allows you to track progress was great. More

by TMESTANLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
Report | Print
Oct 04, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nelson Mazda Cool Springs. Please don't hesitate to reach out if you need anything else.

October 04, 2021

Professional and very nice made sure my car was good condition before leaving the dealership More

by gant0324
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gentleman not listed
Report | Print
Oct 04, 2021 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 04, 2021

Easy scheduling and drop off. Appreciate the during inspection video an ability to choose services. More

by lakata28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
There we’re others- I don’t remember , Cristian Hardin
Report | Print
Oct 04, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

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