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Nelson Mazda Cool Springs - Service Center

Franklin, TN

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rated
484 Reviews
Call Service Center (615) 861-2567

484 Reviews of Nelson Mazda Cool Springs - Service Center

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April 22, 2020

I always get great service at Nelson Mazda. I like that they send the video showing what needs to be done on your car. Very thorough! More

by susanhgarrison
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Apr 22, 2020 -

Nelson Mazda Cool Springs responded

Thank you, Susan, so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nelson Mazda Cool Springs. Please don't hesitate to reach out if you need anything else.

April 21, 2020

Your people at Mazda are very helpful and kind. Thanks for making people feel at home at your place of business. Great job! Keep up the great work! More

by Pstubbl
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Cristian Hardin
Report | Print
Apr 21, 2020 -

Nelson Mazda Cool Springs responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 21, 2020

Always friendly! Always fast! I can’t say enough great things about Nelson Mazda, Pete, Devin, all the technicians and everyone’s willingness to go the extra mile. More

by avoorhees0
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers
Report | Print
Apr 21, 2020 -

Nelson Mazda Cool Springs responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to sharing your kind words with Pete, Devin, and the service team.

April 21, 2020

Friendly and knowledgeable staff. Cristian was a huge help and got me in and out in a acceptable time frame. Keep it up Nelson Mazda service team More

by Douggregory
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Apr 22, 2020 -

Nelson Mazda Cool Springs responded

Doug, Thank you! It is great to hear that Cristian was able to provide you with a positive experience. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

April 18, 2020

Great experience every time It doesn't matter if we are shopping for a car or bringing a car in for service, the folks at Nelson Mazda are always welcoming, knowledgeable, and de More

by MRHOWERTON
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
Report | Print
Apr 19, 2020 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 14, 2020

Great place to take your car! Been going there for years. I totally recommend this place. I never feel like I get a "runaround" seem to be honest. More

by mwadkins
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
Report | Print
Apr 14, 2020 -

Nelson Mazda Cool Springs responded

Thank you for your wonderful feedback! It's great to hear that you have been happy with our service over the years, and we look forward to assisting you with any future automotive needs. Thanks again for choosing Nelson Mazda Cool Springs!

April 12, 2020

You are the best dealership in Nashville, TN and I am always very happy when I come to you. I am very proud of you. More

by florinc1965
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
Report | Print
Apr 12, 2020 -

Nelson Mazda Cool Springs responded

Wow, thank you so much for the amazing review and recommendation about your experience with Nelson Mazda Cool Springs! We appreciate your business and hope to see you again soon!

April 12, 2020

Great experience getting my oil change & tire rotation. Everyone was friendly & helpful and service was fast. The waiting area was nice and roomy and very clean which I really appreciated because I had to More

by jln1332
Recommend Dealer
Yes
Employees Worked With
Devin Rogers, Chris Evelsizer
Report | Print
Apr 13, 2020 -

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 12, 2020

Awesome service. I set up my appointment using Chat. They got me in and out within 45 minutes with a brand new battery. Thank you!! More

by SHEA1126
Recommend Dealer
Yes
Employees Worked With
Nicole Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Chaz Garrett
Report | Print
Apr 12, 2020 -

Nelson Mazda Cool Springs responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs.

April 02, 2020

Ouch!!! A little pricey this time. l was charged $900 for labor, plus $135 for diagnostics ($1,035 total), and the car was only there 5 hours. More

by Chuck Lynch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Apr 02, 2020 -

Nelson Mazda Cool Springs responded

Thank you so much for your review, Chuck! We are sorry to hear that you weren't fully satisfied with your visit and would be happy to discuss this with you directly. Please feel free to reach out us at your convenience. Thank you for trusting Nelson Mazda Cool Springs with your service needs, and we do hope that you will give us another opportunity to demonstrate our commitment to excellent service!

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