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Nelson Mazda Cool Springs - Service Center
Franklin, TN
484 Reviews
484 Reviews of Nelson Mazda Cool Springs - Service Center
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May 13, 2020
Outstanding Service! I appreciate the inspection video given by the mechanic, it made me feel as if I was there. I also liked the updates that were sent to me. I was very I appreciate the inspection video given by the mechanic, it made me feel as if I was there. I also liked the updates that were sent to me. I was very informed of everything and never had to wonder what was going on. Thanks! More
by jeff.mccann
Verified CustomerEmployees Worked With
Pete Lasalandra
May 13, 2020
Both good and bad There were good & bad parts to my service encounter. I am a travel nurse & Nelson Mazda was giving free oil changes & car cleaning for healthcare prov There were good & bad parts to my service encounter. I am a travel nurse & Nelson Mazda was giving free oil changes & car cleaning for healthcare providers as a thank you during the Coronavirus pandemic. When I took my Nissan SUV in for an oil change they did a free inspection & found I had a nail in my tire & needed an alignment. I approved for them to go ahead & do both. Somehow they ruined my tire while patching the nail hole. They did admit that it was their fault & offer to replace the tire free of charge. However, they didn't have my tire available so had to order one rather than get one from in town somewhere. There is multiple Nissan dealerships where I'm at. It took 4 days to get the tire to them. They did give me a loaner in the mean-time. They did not call & update me during these 4 days but did give updates when I called to see what was going on. They were all very nice & professional. Service was quick up until having to wait on the tire. My car was never cleaned out & this was the main reason I took it there. In the end they did not charge me for the alignment either. More
by WWENDYLT
Employees Worked With
Devin Rogers
May 10, 2020
The dealership’s service is amazing. From the time I walked in and was greeted The experience was memorable. Feeling welcomed from the start and the video message from the mechanic was the icing on the walked in and was greeted The experience was memorable. Feeling welcomed from the start and the video message from the mechanic was the icing on the cake. Thank you for a service appointment that will definitely bring us back. More
by NASHVILLEBROWNS
Employees Worked With
I’m sorry I didn’t get the name or see the person who checked me out. , Cristian Hardin
May 05, 2020
I have done this too many times.....the Nelson Mazda folks are just what one would want at a car dealer. Competent, congenial, friendly and very accommodating to meet one’s schedule. I have bought, sold folks are just what one would want at a car dealer. Competent, congenial, friendly and very accommodating to meet one’s schedule. I have bought, sold and traded 5 Mazdas over the past 7 years and they have always been there for me. Wouldn’t go anywhere else. More
by Mr. Sunshine
Employees Worked With
Pete Lasalandra, Devin Rogers
May 03, 2020
Great service and price on the vehicle. Darrell was great to work with. The dealership was very conscious of protecting their team and customers from coronavirus. to work with. The dealership was very conscious of protecting their team and customers from coronavirus. More
by chris
April 26, 2020
Everyone was very nice and the service was completed fast! I wasn’t expecting to have my car returned to me washed and clean after the service but it was such a pleasant surprise! fast! I wasn’t expecting to have my car returned to me washed and clean after the service but it was such a pleasant surprise! More
by BRILEYMMORRIS
Employees Worked With
Cristian Hardin
April 26, 2020
This is a great dealership, with skilled employees. Every time they did a very good job when I brought my car for the regular maintenance service. time they did a very good job when I brought my car for the regular maintenance service. More
by florinc1965
Employees Worked With
Pete Lasalandra, Devin Rogers, Cristian Hardin
April 23, 2020
I have been purchasing and having my cars serviced at Nelson Mazda for years. However, I have to say the primary reason I keep coming back is because of your dedicated and talented service advisors! Dev Nelson Mazda for years. However, I have to say the primary reason I keep coming back is because of your dedicated and talented service advisors! Devin Rogers is one of your finest! More
by JAMA.PRIVATE
Employees Worked With
Devin Rogers
April 23, 2020
There parking brake got stuck after the battery died in our CX9. The folks at Nelson got our car from the house, and returned it in working order and washed. Great friendly fast service. our CX9. The folks at Nelson got our car from the house, and returned it in working order and washed. Great friendly fast service. More
by ipKonfig
Employees Worked With
Devin Rogers
