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Nelson Mazda Cool Springs - Service Center
Franklin, TN
484 Reviews
484 Reviews of Nelson Mazda Cool Springs - Service Center
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June 07, 2020
I wasn’t sure what was going on with my car so they ran a diagnostic test and discovered nothing! They did not charge me a thing and did not try to “sell” me anything either. Very nice! diagnostic test and discovered nothing! They did not charge me a thing and did not try to “sell” me anything either. Very nice! More
by KELLY.BAKER
Verified CustomerEmployees Worked With
Cristian Hardin
June 05, 2020
Car got fixed - can't say much else Transmission problems seem to be solved and dealer determined the issue was under warranty so I appreciate both of those things greatly. However, the Transmission problems seem to be solved and dealer determined the issue was under warranty so I appreciate both of those things greatly. However, there was zero verbal communication from the service department after the initial diagnosis for the 5 weeks the dealer had our car, even after repeated calls and voice mail messages left by me. The 5-week delay was due to COVID and completely out of their hands. My phone history indicates I tried reaching my service advisor 7 times in the month of May with questions and never reached him (usually never reached a human). Time of day didn't matter. Leaving voice mails didn't matter. Ended up needing a loaner, couldn't reach them. I ended up wanting additional work done while it was there, couldn't reach them. Thankfully they have a text message service for which they would eventually respond. That is literally the only way they would communicate with me, after giving me the initial diagnosis. The car wasn't washed and looked filthy when we picked it up despite touting a complimentary car wash as included in the service and despite me confirming with service dept (via text again) that it was ready for pickup anytime that day (it was fixed but it wasn't ready). Just awful all the way around except for the fact that they did seem to actually fix the problem which was why I was there. That said, I don't really know what they ended up doing during the fix because without any warning, the service department completely closed early the day I picked it up so someone from sales handed me my keys. I couldn't even talk to the service department the day I picked the car up. Pretty disappointed customer experience. Extenuating circumstances I am aware of are that their service department was being remodeled and, obviously, COVID19 definintely had an affect on the how long it took to get parts from Mazda warehouse in Calif. More
by BH
Employees Worked With
Devin Rogers
May 28, 2020
loved the video of the repair loved the video of the repair, this was a great tool. I appreciated being able to see what needed to be repaired and the tech update. loved the video of the repair, this was a great tool. I appreciated being able to see what needed to be repaired and the tech update. More
by davidestrin1
Employees Worked With
May 28, 2020
routine maintainance Great service & love the video report they send every time I get my car serviced, nice touch. They also let me know that Mazda was offering to add App Great service & love the video report they send every time I get my car serviced, nice touch. They also let me know that Mazda was offering to add Apple CarPlay to cars for free during the month of May so they add this to the car. More
by tony j
Employees Worked With
Cristian Hardin
May 27, 2020
I went here four an oil change. It was free with a healthcare discount. In these stressful times, it made me feel very appreciated. The oil change was speedy and I the waiting area was relaxing- snack healthcare discount. In these stressful times, it made me feel very appreciated. The oil change was speedy and I the waiting area was relaxing- snacks and beverages. Everyone I interacted with was courteous and professional as well. Overall an excellent experience! More
by JESSICA.LANDSGESELL
Employees Worked With
Cristian Hardin
May 24, 2020
The team was so kind, professional, and efficient. They took my time into consideration and treated me as if I was important. I will definitely return. took my time into consideration and treated me as if I was important. I will definitely return. More
by Desirealf
Employees Worked With
Other Employees :
Pete Lasalandra, Devin Rogers, Cristian Hardin
May 21, 2020
Nice new waiting room, prompt service and the repair is always top-notch. Plus, they send you a video of the things they are checking before you okay the repair. Couldn’t recommend Nelson Mazda Service mor always top-notch. Plus, they send you a video of the things they are checking before you okay the repair. Couldn’t recommend Nelson Mazda Service more. More
by JPMac
Employees Worked With
Devin Rogers
May 20, 2020
Routine oil change. Staff is always so professional and efficient. Very thorough and provided me with a detailed report regarding the status of my car. Would recommend Staff is always so professional and efficient. Very thorough and provided me with a detailed report regarding the status of my car. Would recommend anytime! More
by JANSTANJS
Employees Worked With
I don't remember their names but all were great
May 19, 2020
Trustworthy and easy experience. I always leave Nelson Mazda feeling great. I never feel like I am being over-sold. Even though my warranty expired I still go back to this dealership I always leave Nelson Mazda feeling great. I never feel like I am being over-sold. Even though my warranty expired I still go back to this dealership because of this. They send videos of what they need to do on my car while I am waiting and make it really easy to approve or not approve service. The dealership is very clean and nice. Once of the best I've been to. More
by KELLYELD
Employees Worked With
Cristian Hardin
