Nelson Mazda Cool Springs - Service Center

After years of service at the dealership i would never let anyone else work on my car. They will keep investigating until they find and fix the problem. let anyone else work on my car. They will keep investigating until they find and fix the problem. More

As always car was taken in on schedule, work completed quickly and correctly. No unnecessary services were pushed. Car was washed for free and charge was correct. New waiting area and refresh of sales quickly and correctly. No unnecessary services were pushed. Car was washed for free and charge was correct. New waiting area and refresh of sales area well done. More

Where were the masks? Would have been a perfect experience if employees were wearing masks —- especially those with customer contact. Only saw one employee (parts) wearing Would have been a perfect experience if employees were wearing masks —- especially those with customer contact. Only saw one employee (parts) wearing one. When questioned no one had an appropriate response. More

I'm a first time customer who booked an on-line appt for an oil change and tire rotation. The Service Manager checked me in and kept me apprised while my car was being serviced. In addition. I appreciated an oil change and tire rotation. The Service Manager checked me in and kept me apprised while my car was being serviced. In addition. I appreciated the comprehensive review of all of the other major systems of the car. I was in and out in less than hour and the complimentary car wash was a nice touch. More

Nelson Mazda was a pleasant surprise. Good people and good processes. A fair deal was offered up front. Facility was spotlessly clean. Overall...Very good. good processes. A fair deal was offered up front. Facility was spotlessly clean. Overall...Very good. More

I absolutely love Nelson Mazda of Cool Springs! They are professional, friendly and thorough! The environment is clean, bright and positive. I never mind going there for service! professional, friendly and thorough! The environment is clean, bright and positive. I never mind going there for service! More

All of the employees at this dealership are friendly, professional, and courteous. The service staff always greets me for my scheduled maintenance appointments and are good about offering advice and reco professional, and courteous. The service staff always greets me for my scheduled maintenance appointments and are good about offering advice and recommendations More

Consistently good service Had my 60K mile tuneup done on my CX5. Efficient, comfortable waiting area, friendly staff. Negotiated with me exchanging one offer for another, for h Had my 60K mile tuneup done on my CX5. Efficient, comfortable waiting area, friendly staff. Negotiated with me exchanging one offer for another, for health care workers. More

I’ve never had any issues with taking my CX-5 to Nelson Mazda. They always get things done right and are always accommodating. No matter the issue, they go out of their way to resolve it. I wouldn’t trust Mazda. They always get things done right and are always accommodating. No matter the issue, they go out of their way to resolve it. I wouldn’t trust anyone else with my car. More

Jeff kept me up to date on the status of my car and wxplained the work being done and the warke that will need to be done at a later time. wxplained the work being done and the warke that will need to be done at a later time. More