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Nelson Mazda Cool Springs - Service Center
Franklin, TN
484 Reviews
484 Reviews of Nelson Mazda Cool Springs - Service Center
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July 26, 2020
Devon and associates were patient and professional about Devon and associates were patient and professional about the situation of needing an engine for my Miata. My only gripes were the difficulty contac Devon and associates were patient and professional about the situation of needing an engine for my Miata. My only gripes were the difficulty contacting Mazda for a status and after completion at home, I noticed the techs didn’t put some parts back on plus I found a damaged black hose. It is still running a little rough getting through a few tanks of 93 octane. It also needed a new slave cylinder and the battery needed charging. Overall satisfied with the outcome. More
by kosmanmichael
Verified CustomerEmployees Worked With
Pete Lasalandra, Devin Rogers, Cristian Hardin
July 26, 2020
I like the one price one person concept. The staff is polite and helpful. The service department is great about following up and providing information polite and helpful. The service department is great about following up and providing information More
by Chowchow8
Employees Worked With
VJ Ciesielski, Cristian Hardin, Lauren Dassinger
July 22, 2020
Wonderful, goes that extra mile. “ SERVICE THAT MAKES A DIFFERENCE”. Deven was and is a service to your customers. He is one of a kind and makes NELSON MA DIFFERENCE”. Deven was and is a service to your customers. He is one of a kind and makes NELSON MA More
by Pat Cobb
Employees Worked With
Devin Rogers, Phillip Bell
July 22, 2020
I really appreciate the cubs timer service I receive every time I visit the service department. I wasn’t charged for the service which was a plus. every time I visit the service department. I wasn’t charged for the service which was a plus. More
by Charlesroberts
Employees Worked With
Pete Lasalandra
July 21, 2020
Everything was great. Except the fact that the service people that took the car for a test drive were not wearing masks which basically ruins the point of not putting your customers at risk. people that took the car for a test drive were not wearing masks which basically ruins the point of not putting your customers at risk. More
by samirrah
Employees Worked With
Phillip Bell, Chaz Garrett, Jordan Smucker
July 12, 2020
I drive 2 hours to get a part fixed that was on back order. Very unhappy. A simple phone call would have been nice letting me know the part was on back order, bring in your car when we have the part. order. Very unhappy. A simple phone call would have been nice letting me know the part was on back order, bring in your car when we have the part. More
by PALLONE_ASH
Employees Worked With
Pete Lasalandra
July 12, 2020
Very attentive and excellent customer services .they Very attentive and excellent customer services .they explain all job need to be done. Above all they listen to customer. Thank you for job well done Very attentive and excellent customer services .they explain all job need to be done. Above all they listen to customer. Thank you for job well done More
by alex2050
Employees Worked With
Chris Evelsizer, Cristian Hardin, Andy Evinger
July 07, 2020
Trim needed repair While I had to get the trim piece repaired I mentioned the control center was not performing correctly. The service team inspected and sent a video de While I had to get the trim piece repaired I mentioned the control center was not performing correctly. The service team inspected and sent a video detailing what will be necessary to fix it and ordered the replacement. I would recommend them to family and friends. More
by Amy.martin06
Employees Worked With
Jordan Smucker
July 06, 2020
I was told 1 price after I got there I was told y'all had to call and placed the order for the door handle after I left in y'all 2020 Mazda bait car to tear up my window and didn't want to replace that or fi to call and placed the order for the door handle after I left in y'all 2020 Mazda bait car to tear up my window and didn't want to replace that or fix it correctly I was very unsatisfied with Mazda service More
by neicolamcmillan
Employees Worked With
Pete Lasalandra, Devin Rogers
