Nelson Mazda Cool Springs - Service Center

Extremely friendly! Took time in conversation. Unique video showing & explaining about vehicle. Really appreciated walk out when leaving. Overall felt importance concerning both me & vehicle. video showing & explaining about vehicle. Really appreciated walk out when leaving. Overall felt importance concerning both me & vehicle. More

Got everything fix. Felt price was too high on changing spurck plugs. The check out person very nice. In and out good. fast service. Thanks spurck plugs. The check out person very nice. In and out good. fast service. Thanks More

The dealership is clean. People are friendly. There’s a nice feeling on arrival. I like seeing the work being done while servicing my vehicle. I know it’s actually completed. I like getting a list of needs nice feeling on arrival. I like seeing the work being done while servicing my vehicle. I know it’s actually completed. I like getting a list of needs to be done. However, I was very pressed for time on the day of service. I would have appreciated knowing that there was a backlog of work so I could have planned for it.... maybe knowing to come a little later rather that spending two hours to get oil changed!! More

Awesome, they do great work and even washed my car when I picked it up. I’ll be using them again. Thanks for the great service! picked it up. I’ll be using them again. Thanks for the great service! More

Nothing but great things to say about the service we received. Cristian apologized for a “longer than usual” wait time for our general checkup on our car - I didn’t even think it took that long, so I wa received. Cristian apologized for a “longer than usual” wait time for our general checkup on our car - I didn’t even think it took that long, so I was pleasantly surprised by this. He gave me a discount because of it! More

The service department members are some of the nicest people I’ve ever met, especially Pete. They provided the maintenance my car needed and told me about any near future maintenance I can expect with my people I’ve ever met, especially Pete. They provided the maintenance my car needed and told me about any near future maintenance I can expect with my Mazda CX-5 at 50k miles. More

Was difficult to get a spot in for my car. When I finally went in, and was possibly looking for a new car no one would help me, so I had to leave to meet up with another dealer for a test drive. I don’t reme went in, and was possibly looking for a new car no one would help me, so I had to leave to meet up with another dealer for a test drive. I don’t remember the man who helped me but he was nice. I just feel like the quality of the car is not as good as it used to be because I am getting less and less mileage out of my car now than ever before. I have been looking around for a new car and decided that a Mazda was not the way to go for me anymore. Each service experience has gotten worse each time and this time I had to pay for a rental cars so that I could get to work and back Since it took so long to get my car in to get repaired. More

Great service, love the video report texted to me so I would understand what they found and needed to do. I built more confidence. Thanks! would understand what they found and needed to do. I built more confidence. Thanks! More

Fast, reliable, great service! Made the shopping process very easy and simple would definitely recommend to friends and family! Taylor made it a simple and easy experience and Jamie Taylor always does good very easy and simple would definitely recommend to friends and family! Taylor made it a simple and easy experience and Jamie Taylor always does good detailing! More