Nelson Mazda Cool Springs - Service Center

Friendly, informative, thorough, timely, and reasonably priced. Wish they provided a quick inside/outside courtesy clean-up like my Lexus dealership did, but maybe some day they will. Overall great dealers priced. Wish they provided a quick inside/outside courtesy clean-up like my Lexus dealership did, but maybe some day they will. Overall great dealership and service. More

Great customer service. Frequent updates that are very informative and they even do video-tours of your car as the problems get fixed by the technicians informative and they even do video-tours of your car as the problems get fixed by the technicians More

Always a pleasant experience. Service department is very accommodating for pick up and drop off services. Thoroughly explain services in detail and I love the videos! accommodating for pick up and drop off services. Thoroughly explain services in detail and I love the videos! More

Absolutely awful, I'd like to start at the Absolutely awful, I'd like to start at the beginning. I brought my 2020 mazda 3 Carbon edition (Before they called it that) in too fix the tpms Absolutely awful, I'd like to start at the beginning. I brought my 2020 mazda 3 Carbon edition (Before they called it that) in too fix the tpms light. They decided to blame it on me and say I caused the light when I got a new tire. After an hour of arguing I decided to just get in my car and leave, I was fed up. Fast forward a few days later. Someone else brought my car in because I was busy, this time I had all tpms sensors checked by 2 private mechanics and both said all 4 were perfect! Can you believe that! So, my mother had taken my car back in for me thankfully because of my work schedule. My mother left and had to turn around 4 TIMES because they 'FIXED' it she got there around 9am and didn't get home till 7pm... This was after they replaced the sensor several times and tried "pairing" it which they told me was the problem. So after they wasted my time, my mother's time, and their own they THEN decided to take the car to tech and have it serviced saying "we'll eat the cost". Darn right you will, why should I be fighting over something that is OBVIOUSLY warranty. Now, current day it's been a little over a week now and they still haven't got all 4 new sensors in yet. After saying they know it's not the problem "We have to follow Mazda Tech" which I don't doubt but would've been nice if this was done the first time instead of all the wasted time now. Not only this I gave them my 2020 Mazda 3 premium carbon edition Hatchback, they in turn gave me a 2021 Base model Mazda 3 sedan and it wasn't even clean!!! It was SO dirty inside you'd think they picked it up straight from the dump! Be sure to check the drive out tag if you get a loaner too. Our was 6 days expired the day we got it!! Anyways, The people here really are great people. Super friendly and very kind, just some work needs to be done. After all, I think my case here was probably 1/1000 More

Service was prompt, polite and efficient. The video of my car was especially useful. The waiting area is pleasant and I was kept updated on my car. car was especially useful. The waiting area is pleasant and I was kept updated on my car. More

Scott and Tyler are great people to work with. I had an issue with my daughters 2007 Mazda 6i and I needed to tow it back to Texas they were kind enough to look over the car while I was back home. These g issue with my daughters 2007 Mazda 6i and I needed to tow it back to Texas they were kind enough to look over the car while I was back home. These gentlemen were honest people and if in the market ever to buy a Mazda in Tennessee I will certainly look to Nelson Mazda and make recommendations to others as well thank you for helping me and my family. More

Simple booking the appointment. Quick service and loved the video they did and sent to me! That was awesome I never seen that done before. I couldn’t take my car my fiancé did so seeing everything and bein the video they did and sent to me! That was awesome I never seen that done before. I couldn’t take my car my fiancé did so seeing everything and being able to approve it was great! More

Took a whileTo get an appointment but they were quick Took a while To get an appointment but they were quick and efficient once it was In the shop. The shared video diagnosis is cool. Took a while To get an appointment but they were quick and efficient once it was In the shop. The shared video diagnosis is cool. More

They were very kind and the cars service was done quickly. I always come here for routine service and they consistently are very nice and efficient. quickly. I always come here for routine service and they consistently are very nice and efficient. More

Normally would rate Nelson as a 5, but did not get the service I expected or discussion of what was done like I use to. Had tires rotated so why were the 2 new tires on the same side as they were when I b service I expected or discussion of what was done like I use to. Had tires rotated so why were the 2 new tires on the same side as they were when I brought it in and so were other tires. Steering wheel vibrated (wasn't doing that before) due to how the tires were placed. I was very disappointed. More