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Nelson Mazda Cool Springs - Service Center

Franklin, TN

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484 Reviews

484 Reviews of Nelson Mazda Cool Springs - Service Center

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June 10, 2021

The service was good. I didn’t have any issues with anyone. I hope it continues to be this way in the future. This is a great dealership. More

by GoodmanD19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Cristian Hardin
Jun 10, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your thoughts on working with Cristian and our team. We're glad to hear we delivered such a great experience!

June 08, 2021

Awesome customer service!! Had an issue and Pete Lasalndra reached out to me immediately to correct the issue. I explained what happened and he corrected it. More

by javon.king
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
Jun 08, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your review and kind words for Pete. We appreciate your business and our team looks forward to serving you again soon!

June 07, 2021

I just turned in my 2018 CX-5 And upgraded to a New all wheeldrive turbo 2021 Davy Made the Transaction one of the most enjoyable ones I’ve experienced with car dealerships… Thank you More

by uli0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Davy, Davey Herbig
Jun 08, 2021 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience with Nelson Mazda Cool Springs. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

June 06, 2021

Friendly service and always happy to answer any questions that I have. Never pushy to try and get me to buy anything I don't need. Very professional. More

by RHONDA.PATERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Jun 07, 2021 -

Nelson Mazda Cool Springs responded

Rhonda, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 06, 2021

The staff was pleasant and professional. The service was fast and expertly performed! The waiting room is comfortable. The dealer’s location is convenient. Overall an excellent experience. More

by JB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Voorhees
Jun 07, 2021 -

Nelson Mazda Cool Springs responded

JB, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs.

June 05, 2021

Wow there are no words to describe how amazing the team is at Nelson Mazda! Highly recommend! Don’t go anywhere else - of this I can say! More

by levrock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Cristian Hardin
Jun 05, 2021 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 04, 2021

Heard staff making racist comments about Spanish speakers. It was very hard to listen to people joke about how stupid Spanish speakers are and how they are in “America so they should speak English”. More

by da4k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cristian Hardin
Jun 18, 2021 -

Nelson Mazda Cool Springs responded

Hello, My name is James Dixon and I am the General Manager here at Nelson Mazda Cool Springs. Would you be willing to give me a call at your earliest convenience to discuss this matter in detail? This is extremely important to me. James Dixon

June 01, 2021

I have had good experience with service at this dealership as well as them being very helpful in getting me a replacement top under warranty. Very helpfull More

by PKOR138
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Jun 01, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to leave us a review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

May 30, 2021

The people are amazingly friendly and I just love coming to this location to get my car serviced. The Tech that fixed my car was very knowledgeable and professional and wish I can get him everytime. More

by johnethia_stamps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech that worked on my car forgot his name., Pete Lasalandra, Devin Rogers, Cristian Hardin
May 31, 2021 -

Nelson Mazda Cool Springs responded

Johnethia, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nelson Mazda Cool Springs. We look forward to having you as one of our valued customers for many more years to come!

May 26, 2021

My Nelson Mazda service center experience was awesome! It didn't take all day, and the repair cost less than I thought it would. The service advisor was very friendly and professional as well. More

by SHALECEH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
May 26, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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