Nelson Mazda Cool Springs - Service Center

The dealership knows how to sell you a car. Will help you add up peripherals like floor mats and oil changes added to your car note. Now, both of which are MUCH more affordable locally, or on t Will help you add up peripherals like floor mats and oil changes added to your car note. Now, both of which are MUCH more affordable locally, or on the internet. The particular selling point for Nelson is the powertrain warranty. This is more or less a scam. If you read reviews on other sites or do some deep diving you will seek that this IS NOT something they follow through with with any fidelity. They will catch you if you don’t carry though with their own shops double cost services, such as oil changes. Now an oil change is the easiest self service job you can do, but if you are not a certified mechanic they won’t honor that you performed services yourself. EVEN if the part that failed (rear differential) has NOTHING to do with the oil change. A differential should not fail with less than 75k miles on it. Now someone will pop on here with a counter argument about the fine print. Go for it. But this is what you won’t have a valid counter for: 1) poor communication. While you were “gathering material” about our issue, you failed to follow up or provide customer service of any kind. You failed to return promised communication, price quotes, anything. Anything unless we reached out first. You left us hanging for three weeks. Much appreciated. 2) Your overly priced services. 90 for an oil change. Get real. Now you might say, well we do a thorough check of your car and whatnot. Well you didn’t notice if that differential was leaking or visually off in any way did you? You’ll send cool videos about my brake pads not having life on them or that my cabin filter is bad. Missed that diff. though. Then blamed me for driving on it bad, but the SECOND it made itself know there was a problem, it was stopped on the side of the road. Now we don’t drive our vehicles much. We bought two from Nelson (now because of customer service, we won’t be buying there again). You can eat off the floor of our vehicle. The car in question here was one service mileage-wise outside the pre-bought package of oil changes. But changes were made. Now, like I said, they can sell you a car, but if that powertrain garbage is the selling point for you, go somewhere else. More

I recently had a problem with service department. A family member took my car in for an oil change, and it was recommended that the engine air and cabin filters be changed. I had changed the cabin fi A family member took my car in for an oil change, and it was recommended that the engine air and cabin filters be changed. I had changed the cabin filter myself within the last six months, and had driven fewer than 3000 miles since. I called to voice my concern, and was sent to voice mail and the call was never returned. I tried to connect online, and again received no reply. More

Love Nelson Mazda! I’ve bought my last two cars here and will buy my next car here too. will buy my next car here too. More

Quick and friendly service, very nice waiting area. You get a video of the inspection. get a video of the inspection. More

People working at Mazda cool spring are very nice to the customer and that’s the reason people keep coming for purchase and service their vehicle customer and that’s the reason people keep coming for purchase and service their vehicle More

Helpful, thorough, and honest. We use them for all of our Mazda maintenance and repair. Mazda maintenance and repair. More

Very happy with Nelson Mazda. The service dept is awesome. Very prompt and organized, friendly and helpful. awesome. Very prompt and organized, friendly and helpful. More

The process was very easy. The service center was clean and the staff was friendly and informative. and the staff was friendly and informative. More

The service department staff was very helpful. My The service department staff was very helpful. My service technician, Kirk, personally came out to speak with me about a few things which I totall The service department staff was very helpful. My service technician, Kirk, personally came out to speak with me about a few things which I totally appreciate. He went above & beyond to help me understand the car things. More

Awesome people and great communications. Customer service is really good and I always feel taken care of even if it calls for more than one trip out, however parts and service were a bit slow. is really good and I always feel taken care of even if it calls for more than one trip out, however parts and service were a bit slow. More