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Nelson Mazda Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.3
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

September 24, 2021

Clean facility and friendly staff. I would like more coupons for deeper discounts on services. More

by ObMc2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Cristian Hardin
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Sep 26, 2021 -

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 23, 2021

Very disappointing. Wanted the service dept to check the tire pressures including the spare tyre. Was informed that it was done. On the way back I thought there was something wrong because some things I had More

by Suresh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None of them.
Report | Print
Oct 10, 2021 -

Nelson Mazda Cool Springs responded

Suresh, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

Oct 10, 2021 -

Suresh responded

Call me any time.

Oct 12, 2021 -

Suresh responded

Ok... Will wait for your call.

September 20, 2021

Coby was great to work with. Everything went great.very fr friendly clean and organized place. More

by denise21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Mountsier, Chaz Garrett, Kobey Frazier
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Sep 20, 2021 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience with Nelson Mazda Cool Springs. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

September 19, 2021

As a teacher it meant a lot to be appreciated and given the kind service you provided. More

by sjones7913
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember their name sorry
Report | Print
Sep 19, 2021 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience with Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!

September 16, 2021

I took 4 trips to the dealership to get a the maintenance required done. The work done was fine the inconvenience was not. More

by Fred1050
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Cristian Hardin
Report | Print
Sep 16, 2021 -

Nelson Mazda Cool Springs responded

Fred, Thank you for your very kind review. Cristian, Pete and Lindsey and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs.

September 16, 2021

Great quick service!! The service advisors and team are always so professional and efficient. My tech Joel is an absolute legend. More

by Cameron Schmidt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel, Pete Lasalandra, Cristian Hardin
Report | Print
Sep 16, 2021 -

Nelson Mazda Cool Springs responded

Cameron, Thank you for your business and this review. We're happy to hear Joel and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 15, 2021

They have always been courteous and very helpful. I would highly recommend them. Love my car. More

by hayeszoo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Sep 15, 2021 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

September 14, 2021

Cameron was a great person to deal with, and dealing with me does require a lot of patience. So I have been told, anyway. More

by mvru2
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chaz Garrett, Cameron Busby
Report | Print
Sep 15, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your excellent review! We are so glad that Cameron had the opportunity to work with you, and we are thrilled that you found your experience with him to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

September 13, 2021

Overall the transaction went smooth. My sales person was rather new on the job.Few questions she didn’t know and had to seek answers. More

by Sandra Pryor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chaz Garrett, Bria Tate
Report | Print
Sep 14, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Sandra, and congratulations on your new vehicle! We are so glad that we had the opportunity to work with you and that you had such a positive experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

September 09, 2021

Awesome service department! Very Friendly people, work always completed quickly! Really appreciate reminders of service needed, they save me every time! The Christian music playing in showroom is a very More

by mmreeder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Sep 09, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nelson Mazda Cool Springs. Please don't hesitate to reach out if you need anything else.

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