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Nelson Mazda Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.3
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

October 12, 2021

The gentlemen who serviced my car were professional and efficient. They explained what was needed. More

by GATESTHREE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Cristian Hardin
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Oct 13, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 11, 2021

Another happy Mazda customer! This is now my 5th Mazda from Nelson Mazda Cool Springs. More

by andrew.marasco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bria Tate
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Oct 11, 2021 -

Nelson Mazda Cool Springs responded

Andrew, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. We appreciate you being a loyal 5 time customer! Thanks again for choosing Nelson Mazda Cool Springs!

October 07, 2021

Very Nice and prompt service from all concerned. Can be cheaper. Thanks to Every One. More

by fukoli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin, Jacob Singelmann
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Oct 07, 2021 -

Nelson Mazda Cool Springs responded

We appreciate your business and our team looks forward to serving you again soon!

October 07, 2021

Very professional with great service. Really liked the video by the technician that serviced my vehicle. More

by Max
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Oct 10, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Max, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Cool Springs!

October 07, 2021

Chad and Ty were great to work with. There wasn't any pressure and they found the perfect car for me. I will definitely purchase my next car from Nelson. More

by George
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Hostetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2021 -

Nelson Mazda Cool Springs responded

George, Thank you for your business and this review. We're happy to hear Chad, Ty and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 06, 2021

Great product and service. They had to work to find me the car I wanted More

by mweller1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Singelmann
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Oct 07, 2021 -

Nelson Mazda Cool Springs responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Jacob and hope you enjoy your new vehicle. We truly appreciate your feedback!

October 05, 2021

They are helpful. Great communication and I like how they will keep you posted with texts and videos of your car in service. Very helpful. More

by Bcondidorio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Cristian Hardin
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Oct 05, 2021 -

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad Cristian, Pete and Lindsey were able to help, and we hope to see you again!

October 04, 2021

Very nice people. The service was quick and the app that allows you to track progress was great. More

by TMESTANLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
Report | Print
Oct 04, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nelson Mazda Cool Springs. Please don't hesitate to reach out if you need anything else.

October 04, 2021

Professional and very nice made sure my car was good condition before leaving the dealership More

by gant0324
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gentleman not listed
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Oct 04, 2021 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 04, 2021

Easy scheduling and drop off. Appreciate the during inspection video an ability to choose services. More

by lakata28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
There we’re others- I don’t remember , Cristian Hardin
Report | Print
Oct 04, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

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