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Nelson Mazda Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.6
1,489 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,489 reviews

October 07, 2021

Very Nice and prompt service from all concerned. Can be cheaper. Thanks to Every One. More

by fukoli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin, Jacob Singelmann
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Oct 07, 2021 -

Nelson Mazda Cool Springs responded

We appreciate your business and our team looks forward to serving you again soon!

Helpful
October 07, 2021

Very professional with great service. Really liked the video by the technician that serviced my vehicle. More

by Max
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Oct 10, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Max, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Cool Springs!

Helpful
October 07, 2021

Chad and Ty were great to work with. There wasn't any pressure and they found the perfect car for me. I will definitely purchase my next car from Nelson. More

by George
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Hostetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2021 -

Nelson Mazda Cool Springs responded

George, Thank you for your business and this review. We're happy to hear Chad, Ty and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
October 06, 2021

Great product and service. They had to work to find me the car I wanted More

by mweller1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Singelmann
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Oct 07, 2021 -

Nelson Mazda Cool Springs responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Jacob and hope you enjoy your new vehicle. We truly appreciate your feedback!

Helpful
October 05, 2021

They are helpful. Great communication and I like how they will keep you posted with texts and videos of your car in service. Very helpful. More

by Bcondidorio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Cristian Hardin
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Oct 05, 2021 -

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad Cristian, Pete and Lindsey were able to help, and we hope to see you again!

Helpful
October 04, 2021

Very nice people. The service was quick and the app that allows you to track progress was great. More

by TMESTANLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
Report | Print
Oct 04, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nelson Mazda Cool Springs. Please don't hesitate to reach out if you need anything else.

Helpful
October 04, 2021

Professional and very nice made sure my car was good condition before leaving the dealership More

by gant0324
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gentleman not listed
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Oct 04, 2021 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
October 04, 2021

Easy scheduling and drop off. Appreciate the during inspection video an ability to choose services. More

by lakata28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
There we’re others- I don’t remember , Cristian Hardin
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Oct 04, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

Helpful
October 04, 2021

Appreciated being worked in on a Saturday. Cristian was very helpful and super nice. I highly recommend Nelson Mazda! More

by mreed00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Oct 05, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs.

Helpful
October 04, 2021

I’ve experienced 10+ years of extraordinary, exceptional customer service at this dealership. As a result, I have purchased 3 Mazda’s from the same dealer over the years. I’ve had fancy-schmancy, luxur More

by delia3u
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Chaz Garrett, Cristian Hardin, Jacob Singelmann
Report | Print
Oct 05, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Delia, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
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