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Nelson Mazda Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.6
1,489 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,489 reviews

October 20, 2021

My experience at Nelson Mazda Cool Springs was amazing. Quick, efficient and the employees were very nice! More

by jordanbrown1215
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristian Hardin, Jacob Singelmann
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Oct 20, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time, Jordan, to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Nelson Mazda Cool Springs are glad to have you as a customer.

Helpful
October 20, 2021

I felt welcomed and zero pressure in the entire car purchasing process. Cameron Busby was there to answer every question, helped advise on model differences, and made us feel comfortable throughout the More

by Christy7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Hostetter
Other Employees : Cameron Busby
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Oct 20, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Christy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

Helpful
October 19, 2021

Beautiful lot, superb salesman, easy process. We'll be back for our next vehicle when ready! More

by kristen_kenny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Evelsizer
Report | Print
Oct 20, 2021 -

Nelson Mazda Cool Springs responded

Kristen, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris met your expectations. Thank you again for choosing Nelson Mazda Cool Springs, we look forward to having you as one of our valued customers for many more years to come!

Helpful
October 19, 2021

Everyone is very friendly and I’ve generally had good experiences, with a few exceptions. I have some concerns about the attention to detail in the shop. I had some work done and came back 1 month lat More

by szymk1sm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Cristian Hardin
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Helpful
October 18, 2021

• Fast friendly service • good referral for additional repair • very comfortable waiting area with bottled water More

by gordon.brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Conner sales, Pete Lasalandra, Cristian Hardin
Report | Print
Oct 18, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your kind words, Gordon, and for taking the time to leave us this wonderful feedback!

Helpful
October 17, 2021

They didn’t honor my appointment, dropped my car off the night before for a 0730 oil change. Went there at 1030 to check since I never heard anything and it was just pulled in. over priced, people unhappy More

by Coreyfelder36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cristian Hardin
Report | Print
Nov 03, 2021 -

Nelson Mazda Cool Springs responded

Corey, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
October 14, 2021

Everything was handled professionally and was honestly the easiest car buying experience I’ve ever had. Thanks Matt More

by Zachary Clement
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Sand
Report | Print
Oct 15, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for taking the time to share your feedback with us, Zachary. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Helpful
October 13, 2021

Great experience. Kobey was helpful and wonderful in every way. Happy with the CX5. Thanks Nelson Mazda More

by nick.rao
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chaz Garrett, Kobey Frazier
Report | Print
Oct 13, 2021 -

Nelson Mazda Cool Springs responded

Nick, Thank you so much for your kind words for Kobey, and for taking the time to leave us this wonderful feedback! Congratulations on your CX5!

Helpful
October 12, 2021

The gentlemen who serviced my car were professional and efficient. They explained what was needed. More

by GATESTHREE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Cristian Hardin
Report | Print
Oct 13, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
October 11, 2021

Another happy Mazda customer! This is now my 5th Mazda from Nelson Mazda Cool Springs. More

by andrew.marasco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bria Tate
Report | Print
Oct 11, 2021 -

Nelson Mazda Cool Springs responded

Andrew, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. We appreciate you being a loyal 5 time customer! Thanks again for choosing Nelson Mazda Cool Springs!

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