Nelson Mazda Cool Springs

Received very courteous service. Easy to deal with. It was a very positive sales experience. I would recommend this dealership to anyone in the market for a new car. was a very positive sales experience. I would recommend this dealership to anyone in the market for a new car. More

Nelson Mazda Cool Springs always makes bringing my car in super easy! The people in the service department are all very friendly and helpful! I work nearby and it’s so convenient that they drop me off and pi super easy! The people in the service department are all very friendly and helpful! I work nearby and it’s so convenient that they drop me off and pick me up when my car is ready! And they always do a great job servicing my car, they are very thorough which makes me feel safe. Thanks for the awesome service! More

Found my daughter’s preowned Nissan Sentra on the online website. Kylie assisted with purchasing the next day and followed up to make sure that I was satisfied with the purchase. Excellent experience buying website. Kylie assisted with purchasing the next day and followed up to make sure that I was satisfied with the purchase. Excellent experience buying the car with Nelson Mazda! More

Kylie Lowery was the perfect representative for my husband and I. She was easy, funny, professional and didnt pressure us into anything. We will definitely come back to Kylie to purchase another car! husband and I. She was easy, funny, professional and didnt pressure us into anything. We will definitely come back to Kylie to purchase another car! More

I have taken my car here several times and been very happy. This experience was very different. I made an appointment for an oil change and tires rotation. 2 hours later I was told that my evaluation wa happy. This experience was very different. I made an appointment for an oil change and tires rotation. 2 hours later I was told that my evaluation was done (not the work). The technician recommend multiple other things that needed to be done. No work had been started. One of the parts they needed for the work needed to be ordered after 2 1/2 hours, I left with only an oil change and an appointment to come back once the part arrived. I was assured that it would take two hours for my return visit. I asked three times to be sure at the time frame it would take for the next visit. I returned when the parts arrived. I dropped my car off and three hours later, I called them to find out when my car would be ready. at that time I was told at the end additional three hours. (6hrs total) appoint, I told him I would need to return the following day to pick it up. It was getting much too late. I am Alala really from dealership. Night arrived to pick up my car, there was no one in the service center to help me. I had to wait about 15 minutes for someone to help me. Again, I have been to this location several times since moving to TN and have always been very happy. These 3 days were completely different than the other experiences. I am very hopeful that service will return to the level it was previously. More

Such a great experience! Quick and easy. The team at Nelson is amazing. I am a first time vehicle buyer. They made me feel super comfortable and well informed about the process. Nelson is amazing. I am a first time vehicle buyer. They made me feel super comfortable and well informed about the process. More

Kylie went above and beyond, techs kept transferring me to bosses who would answer their phones, I talked to Kylie and within a few minutes it seemed like she had figure out a way to take care of us. I wil to bosses who would answer their phones, I talked to Kylie and within a few minutes it seemed like she had figure out a way to take care of us. I will buy every car I ever get from now on from her. The bosses there could learn from her customer support skills. The tech that ended up fixing it was amazing. Even sent a video. That woman needs to be management, seeing that the management couldn't make time to call me back (one voice-mail around 9:20) and another on my lunch break ( noon ish) But as soon as Kylie could she immediately responded and handled the situation wonderfully! More

Fantastic. It costs a little more but it’s worth it for the peace of mind and simplicity. They have this really cool video inspection of your car they send you. I’d never seen this done before. But it’s ve the peace of mind and simplicity. They have this really cool video inspection of your car they send you. I’d never seen this done before. But it’s very comprehensive and great use of technology. More

MAZDA cool springs is filled with attentive and professional staff that make my visits comfortable and less stressful. They are very thorough but not "pushy" on service recommendations. professional staff that make my visits comfortable and less stressful. They are very thorough but not "pushy" on service recommendations. More

The service was great and the customer service that I received was outstanding. I am always given the upmost service when I attend an appointment at the Mazda service center. received was outstanding. I am always given the upmost service when I attend an appointment at the Mazda service center. More