Nelson Mazda Cool Springs

This was a very positive buying experience. I like having 1 focal point for the entire process instead of being shuttled from one person to the next. This was my first Mazda purchase and it left a good impre 1 focal point for the entire process instead of being shuttled from one person to the next. This was my first Mazda purchase and it left a good impression. More

I had my vehicle serviced by this dealership and issue was not fixed. They won’t take my calls or call me back after they promised to do so to fix my issue. I have tried to be patient but clearly they don was not fixed. They won’t take my calls or call me back after they promised to do so to fix my issue. I have tried to be patient but clearly they don’t value me as a Customer. I have spent thousands at this place and it has come down to this poor experience over a simple issue. What ever happened to the Mazda service that I was accustomed to? Pete responded and corrected the issue. More

Pretty easy to walk in, test drive and complete the paperwork. Great job on streamlining the process. Very much appreciated! Thanks Ty...love Mazda vehicles paperwork. Great job on streamlining the process. Very much appreciated! Thanks Ty...love Mazda vehicles More

Efficient and timely service...very easy to make and complete the appointment. The staff was most friendly and courteous. Staff keep in contact through texts and videos. Only thing I thought would ha complete the appointment. The staff was most friendly and courteous. Staff keep in contact through texts and videos. Only thing I thought would happen was a car wash. Was not asked nor did I ask. Thought it was a given. At least that was what I was informed when the vehicle was purchased! More

Great experience! Gerald was a big help and made the process easy. The only thing that I would change was the amount of time it took to complete the purchase. But other than that it was wonderful! process easy. The only thing that I would change was the amount of time it took to complete the purchase. But other than that it was wonderful! More

Amazing customer service! Very thorough in their inspection of the vehicle. The video of what they find and the overall aspect of your car is very helpful. Highly recommend getting your car serviced inspection of the vehicle. The video of what they find and the overall aspect of your car is very helpful. Highly recommend getting your car serviced at Nelson Mazda. More

Merry Christmas and a happy new year; you did good this Merry Christmas and a happy new year; you did good this time so don’t mess it up with a test at the end of the sale. just be glad you got the sale. Merry Christmas and a happy new year; you did good this time so don’t mess it up with a test at the end of the sale. just be glad you got the sale. More

Great customer service. Really like that they don’t hound you because they don’t work for commission. I went there with a car in mind and they made it work. you because they don’t work for commission. I went there with a car in mind and they made it work. More

Very easy experience in buying a new CX5. All of my questions were answered, and I was in an out in a matter of hours. questions were answered, and I was in an out in a matter of hours. More

Overall a great experience! Chris and Jacob were both very helpful. Only critique - it took 3 hours to pick up my “paid cash” for car. very helpful. Only critique - it took 3 hours to pick up my “paid cash” for car. More