Nelson Mazda Cool Springs

Darrell Haskins was great to work with when I was shopping for my new SUV. I live in Jackson, Tn. and could not test drive on my first visit due to eye dilation. Darrell followed up by email and pho shopping for my new SUV. I live in Jackson, Tn. and could not test drive on my first visit due to eye dilation. Darrell followed up by email and phone call. I went back a week later to test drive. He had the car I was interested in ready when I arrived. I wanted to look at another SUV I saw on line and he had it ready when I finished the test drive on the first SUV. I drove the Signature and bought it that day. Darrell has again followed up with emails and phone call to see if I had any questions. More

I enjoyed my shopping experience at Nelson Mazda Cool Springs. I was never pushed in anything although I was not made to feel like they didn’t want my business either. And more than just during the shopp Springs. I was never pushed in anything although I was not made to feel like they didn’t want my business either. And more than just during the shopping experience but even after my salesman has been wonderful helping me to navigate my new car. There’s some things that are different from my other vehicle. More

Nelson Mazda is quite literally phenomenal in everything from service to sales. Twice in 6 years they have gone above and beyond for me when the reason I needed another vehicle was beyond my control. Devin from service to sales. Twice in 6 years they have gone above and beyond for me when the reason I needed another vehicle was beyond my control. Devin went on the hunt for a discontinued part. He even got the diagnostic fee waived knowing I was facing a more expensive issue than I’d planned for that day. Chaz was so friendly and encouraging and caring every single moment, always checking on me and assisting Darrell. Darrell worked after close trying to find a car for me. And the day I had a medical procedure, knowing I was stressed, sent a text with a video message to let me know there were people in my corner. Andrew spent an entire day and well after hours texting me and checking with multiple banks on different vehicles, determined to find a solution. And he did! I was really bummed to be parting with my 2013 Mazda 6, but beyond floored over the 2017 Ford Escape that he was able to get me approved for. The payment is higher, but Andrew was respectful of my financial parameters and at no point did he or Darrell make me feel pressured. In the meantime, Devin found a used part, and unfortunately even with the amount he was going to try to take off the overall price, it was still out of my budget. Financing another vehicle was the correct way to go. I truly thank the Lord for working through everyone at Nelson Mazda! Again! I used to work for the Fish and Doug Griffin had recommended I try you guys back in 2015 when my newly paid off car died a big death. BOTH experiences, but especially this one, has made me a Mazda fan and a Nelson Mazda customer for life! Thank you all SO much for truly taking care of me. I’m grateful to be in a safe and reliable vehicle, and to be able to tell everyone about what you guys did for me. Thank you!! More

Interested and knowledgeable service technician. Excellent explanation of process. Loved the video of my work.I need tires soon and will definitely buy them from you! Excellent explanation of process. Loved the video of my work.I need tires soon and will definitely buy them from you! More

Now that your labor cost has gone up, you won’t be seeing much of me in the future unless I have a warranty repair. much of me in the future unless I have a warranty repair. More

Great customer service. Very thorough review and inspection of my vehicle. The video capture and reference to repairs was very helpful and honest. Nelson Mazda honored my extended vehicle warranty w inspection of my vehicle. The video capture and reference to repairs was very helpful and honest. Nelson Mazda honored my extended vehicle warranty which significantly reduced the cost of the repairs! More

Great service by the person that sold us the car. Very knowledgeable and not pushy. Provided adequate level of detail and approach was great. Positive overall experience. knowledgeable and not pushy. Provided adequate level of detail and approach was great. Positive overall experience. More

Gerald was great to work with. No pressure. No buyer’s remorse. He was determined to help my wife and me take home exactly what we wanted. remorse. He was determined to help my wife and me take home exactly what we wanted. More

I had a great experience at Mazda with very helpful and clearly communicated service during my time there. I love my vehicle in the short time I’ve had it and am pleased with my overall visit. clearly communicated service during my time there. I love my vehicle in the short time I’ve had it and am pleased with my overall visit. More

Kylie was helping me with buying a Mazda, great communications, attention to detail, very knowledgeable on getting the deal done, strong care to customer, and she was making sure each steps are tak communications, attention to detail, very knowledgeable on getting the deal done, strong care to customer, and she was making sure each steps are taking care of with excellent followups make it a great experience ! Highly recommended Kylie and is one of the best to buy a car with, 10/10 star !! More