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Nelson Mazda Cool Springs

Franklin, TN

4.3
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

February 17, 2021

Brought my car in for a front alignment and tire rotation. Service was fast and friendly. Work was done to my satisfaction. Complimentary vehicle inspection was outstanding and helpful. More

by alexander.gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
Feb 17, 2021 -

Nelson Mazda Cool Springs responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

February 16, 2021

Tanner was awesome to work with. Great overall experience and excited to drive my new Mazda. Tanner did a great job of showing me all the new features and safety items. More

by NICKWTODD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Hostetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Nelson Mazda Cool Springs responded

Thanks for your review, Nick! Quality customer service is always our number one priority, and we're happy to hear that Tanner met your expectations. Thank you for choosing Nelson Mazda Cool Springs, we look forward to having you as one of our valued customers for many more years to come!

February 15, 2021

I love Nelson mazzda. Their service cannot be beat. Christian Harden of the service department gives me fantastic service. I trust him. And he's very likable. More

by Donovan Weaver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Feb 16, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your kind words, Donovan, and for taking the time to leave us this wonderful feedback!

February 14, 2021

Did not repair problem in May. Now I need a transmission on a 14 year old car. I am sending letters to owner and more More

by hecathey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Devin Rogers, Cristian Hardin
Mar 01, 2021 -

Nelson Mazda Cool Springs responded

We're sorry that you didn't have a completely satisfying service visit. Would it be possible to have someone from our management team reach out to you to discuss this? Thank you for your time, and hopefully, we can get to the bottom of this.

February 12, 2021

I purchased my CX5 here and it was a comfortable, no pressure atmosphere. They had a good selection of vehicles from which to choose. In subsequent visits for maintenance the service department was alwa More

by MASTCROW4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers, Cristian Hardin
Feb 12, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our sales team, and we look forward to working with you again. Congratulations on your new vehciel!

February 11, 2021

Great customer service. Their brand and reputation have once again exceeded expectations, which were already above-and-beyond. The person that drove the shuttle who is not normally a driver was absolutely More

by hilarycorritore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The shuttle driver (not normally a driver) he was the best! Like talking with family., Devin Rogers
Feb 12, 2021 -

Nelson Mazda Cool Springs responded

Hilary, we appreciate your review. We are glad that you had a wonderful service visit and our team looks forward to serving you again soon

February 09, 2021

We bought our CX-9 there in Nov 2019 and we’ve never been happier with a dealership. Free car washes!!!! The staff is very friendly! They help us with the ApplePlay and every other thing we thought to ask. W More

by Monkin123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers, Cristian Hardin
Feb 09, 2021 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience with Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!

February 08, 2021

I appreciated the no-commission sales structure, up-front pricing provided online, and being able to go through all steps of the purchase process with one point of contact - no being handed off to finance. More

by DRL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Gardiner
Feb 08, 2021 -

Nelson Mazda Cool Springs responded

Here at Nelson Mazda Cool Springs, customer satisfaction is our #1 priority. Gerald and our team always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

February 08, 2021

Love the service dept. Always make sure I am totally satisfied no matter what my issue is: superb service! Attentive to detail and the videos are always a nice touch! More

by Angie Y.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Cristian Hardin
Feb 08, 2021 -

Nelson Mazda Cool Springs responded

Hi Angie! Thank you for your very kind review. We're so glad you appreciate our service videos and attention to detail! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs. Thanks for stopping by, and we look forward to seeing you again!

February 07, 2021

This dealership was AMAZING!!! They went above and beyond to get me into the car that I wanted. They were patient and super helpful throughout the entire process and I never felt the pressure to do something More

by 1ofakind2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Hostetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2021 -

Nelson Mazda Cool Springs responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nelson Mazda Cool Springs!

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