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Nelson Mazda Cool Springs

Franklin, TN

4.3
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

March 01, 2021

Very nice to deal with , and a very pleasant environment. The salesperson was knowledgeable and she went out of her way to make the purchase smooth More

by dauwalb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kylie Lowery
Mar 02, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 27, 2021

I am loving my new mazda cx5 carbon edition. I would like to thank Mr. Chris Elvesizer for all his help and assistance to us. More

by mrvin_08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Yehudah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Evelsizer
February 27, 2021

Thank you Chris for being so helpful and making sure everything goes well & finished before I left. The staff were very accommodating and friendly to the customers. More

by jeips
Recommend Dealer
Yes
Employees Worked With
Chris Evelsizer
Feb 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad Chris was able to help, and we hope to see you again!

February 25, 2021

Very dissatisfied with how my purchase went. I spent 4 hrs talking and signing papers, letting my lease car go back and filling out paperwork on a new car only to find out at 8pm that they had priced me a More

by Wm Warren Whisenhunt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angie Yehudah
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DJ Goodman, Kylie Lowery
Mar 11, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. James Dixon General Manager Nelson Mazda 918-892-4833

February 25, 2021

I came into Nelson knowing I needed a car but not really having any idea what I wanted or what the process entailed and Ethan was such a huge help to me! He made the process simple and enjoyable and helped More

by emmadlovitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chaz Garrett, Ethan Landreth
Feb 25, 2021 -

Nelson Mazda Cool Springs responded

Thank you for sharing your thoughts about your experience with Ethan here at Nelson Mazda Cool Springs, Emma. Thank you for this fabulous, five-star review! We appreciate your business and hope to see you again soon! Congratulations on your new vehicle, Emma!

February 22, 2021

Everything is good.I am satisfied.Woking is very Everything is good. I am satisfied. Woking is very quickly and smoothly. Without this review. It is very hard to write this review. Because, my More

by kogi0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Johnson, Devin Rogers
Feb 23, 2021 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 22, 2021

Absolutely no buyer’s remorse. Got a very good product. Gerald was wonderful to work with. No pressure and he was determined to put us into what we wanted. He has also been in contact since the purchase. More

by susanhale1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chaz Garrett, Gerald Gardiner
Feb 23, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Gerald here at Nelson Mazda Cool Springs.

February 21, 2021

Good buy on the car we bought. TY was good sales guy was very nice & was very friendly sales man. Just wished the buying process was faster. We was paying in cash paper money & would have liked to have had More

by jamiedee1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ty Johnson, Chaz Garrett
Feb 22, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your review, Jamie! We're thrilled that you enjoyed working with Ty, and that we could provide you with a great deal. We also appreciate your feedback on the buying process. We are so excited for you to enjoy your new car, and we thank you for choosing Nelson Mazda Cool Springs!

February 18, 2021

Very efficient and the gentleman at front counter training a new employee was extremely knowledgeable about the mechanics of repairs and all aspects of the service. Rare. More

by tmshine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers, Cristian Hardin
Feb 18, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nelson Mazda Cool Springs. Please don't hesitate to reach out if you need anything else.

February 18, 2021

Absolutely fantastic. I went in for a service and information on buying out my vehicle. The best dealership I’ve been to. Will be back 100% for my next car purchase!!! More

by hayleykaplan19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Hostetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chaz Garrett
Feb 18, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to write this review, Hayley! Our customers are our top priority and your feedback is greatly appreciated. All of us at Nelson Mazda Cool Springs are glad to have you as a customer, and we look forward to serving you next time!

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