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Nelson Mazda Cool Springs

Franklin, TN

4.3
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

March 08, 2021

Friendly, professional, and fair. I will continue to buy Mazda vehicles just because of this dealership! Other dealerships could learn a lot from Nelson Mazda More

by JRitchie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Cristian Hardin
Mar 08, 2021 -

Nelson Mazda Cool Springs responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Cool Springs!

March 08, 2021

Incredible experience. This is the way all new-car purchase experiences should be. Every touch point was open, honest, transparent and clear, and at no point did we ever feel pressured or forced into More

by SandBar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Nelson Mazda Cool Springs responded

Here at Nelson Mazda Cool Springs, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Darrell, and it was a pleasure having you at the dealership. We appreciate your review!

March 08, 2021

Always a bit unsure when buying used car. Online info and salesman made it easy. "one person" sales approach was great. Would buy again form Nelson (love the music in the waiting area). More

by dickwells
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chaz Garrett, Gerald Gardiner
Mar 08, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much, Dick, for your kind words, and for taking the time to leave us this wonderful feedback!

March 04, 2021

Excellent buying experience. Knowledgeable staff made it very easy to buy my car online. Delivered it in a timely manner. Programmed my phone and set up phone in my car. More

by mikeswallows
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanner Hostetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Nelson Mazda Cool Springs responded

Mike, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

March 04, 2021

My experience with Nelson Mazda was nothing but amazing!! I worked with DJ and he got me in and out in one visit with a new car. Such a great dealer with even better customer service. More

by zaleski.n
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ Goodman
Mar 04, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your thoughts on working with DJ and our team. We're glad to hear they delivered such a great experience!

March 04, 2021

I am very pleased with Nelson Mazda and especially with Ty Johnson. He was very nice to work with and went above and beyond to make sure I was happy with my purchase! More

by billypryor81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Johnson
Mar 04, 2021 -

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad Ty and the team were able to help, and we hope you'll enjoy your new vehicle!

March 04, 2021

Good experience overall. Extended warranty is not presented in an easy to understand way, be sure to ask questions. Pricing presented in a monthly payment format and actual cost was not realized unti More

by David W.
Recommend Dealer
Yes
Employees Worked With
Chris Evelsizer
Mar 04, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your feedback, David! We will share your comments with the team, and please don't hesitate to reach out directly if you would like to discuss this further. We truly appreciate the opportunity to do business with you and hope you will enjoy your new vehicle. Thanks for choosing Nelson Mazda Cool Springs!

March 04, 2021

Awesome service and awesome guys, this is the first time I ever had a walk around inspection video, it was amazing and very impressive, thanks Nelson mazda More

by kirby.byrnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Rogers, Cristian Hardin
Mar 04, 2021 -

Nelson Mazda Cool Springs responded

Kirby, We appreciate your business, Cristian, Devin, and our service team look forward to serving you again soon!

March 03, 2021

Very nice staff, good at providing explanations and offering options. They've taken good care of my car and I appreciate the documentation they provide. More

by eve2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Runyan
Mar 04, 2021 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience with Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!

March 01, 2021

An excellent service department. They keep in touch from when the car arrives and is inspected through recommendations and service. The online communication tool is excellent. More

by JACK.SEYMOUR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Mar 02, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your business and this review, Jack. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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