Nelson Mazda Cool Springs

Gerald was the best salesperson we’ve ever worked with when buying a car. Felt like he cared about us finding the right car more than getting a sale. He has checked in with us multiple times to make sure when buying a car. Felt like he cared about us finding the right car more than getting a sale. He has checked in with us multiple times to make sure everything is going well with the car and to see if we had any questions. And his humor was entertaining throughout the process. A++ experience . More

Wait was not long at all. Staff was helpful and patient. Very knowledgeable. I will definitely be going back to service my car. Clean building. Very knowledgeable. I will definitely be going back to service my car. Clean building. More

Best communication I’ve ever received on car service. All up front on pricing and ability to get done what I needed. Cool showroom. Will always take my daughter’s Mazda there. up front on pricing and ability to get done what I needed. Cool showroom. Will always take my daughter’s Mazda there. More

I enjoyed the buying experience. Everyone was friendly and willing to help. My salesman was great explained the features of the car and help program my phone to the car. and willing to help. My salesman was great explained the features of the car and help program my phone to the car. More

We were treated so much better at Nelson Mazda than any other car lot we had visited! They went above & beyond to please! I highly recommend Nelson Mazda! other car lot we had visited! They went above & beyond to please! I highly recommend Nelson Mazda! More

Nelson Mazda Cool Springs was a fantastic dealership! I found the perfect used car and the customer service was spectacular. I would highly recommend this dealership! found the perfect used car and the customer service was spectacular. I would highly recommend this dealership! More

Great team everyone worked together to help me complete my purchase. The salespeople are not commissioned but clearly there is an incentive to sell extended warranties because they did spend way too much t my purchase. The salespeople are not commissioned but clearly there is an incentive to sell extended warranties because they did spend way too much time pushing them, even after I said I wasn’t interested. I liked how quickly they responded to both emails and texts. A friendly, professional purchasing experience. This is my second Nelson Mazda purchase and I highly recommend them! More

Yes but it’s hard not to be agitated by the fact that road side assistance was completely useless. I waited 24 hours and no one came and I called often and was told they were working on it. To this date road side assistance was completely useless. I waited 24 hours and no one came and I called often and was told they were working on it. To this date I’m still waiting and no one has checked back! Useless!!! Had to use my own insurance to get a tow. I also hate when I’m told I need things urgently only to find out it’s not in stock and they can’t do it. It suddenly becomes less urgent I guess. Annoying. Could not reach people by phone. Told short staffed this added to frustrations!! More

We bought the car. It was a good experience with your dealership. Please stop texting me like children seeking further acknowledgement for doing a good job. dealership. Please stop texting me like children seeking further acknowledgement for doing a good job. More

Excellent service. Very prompt, friendly, informative. Service video was new and helpful. Waiting room comfortable but bare bones. One customer without a mask: what’s up with that? Service video was new and helpful. Waiting room comfortable but bare bones. One customer without a mask: what’s up with that? More