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Nelson Mazda Cool Springs

Franklin, TN

4.3
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

April 04, 2021

I was greeted by Davey (David) with a smile on his face. Meeting the customer's needs was his greatest priority! He took his time, was courteous, and knowledgeable. More

by amysumm66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Davey Herbig
Apr 05, 2021 -

Nelson Mazda Cool Springs responded

Amy, we are very happy to hear that David and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 04, 2021

Ty is the mvp always feel very welcome and at home when visiting nelson mazda. It was a huge relief to have a christian establishment handling my first car purchase. More

by jonashathcoat30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ty johnson, Pete Lasalandra, Devin Rogers, Cristian Hardin
Apr 05, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Jonas, for your business and this review. We're happy to hear that Ty and our team were able to help you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 04, 2021

Jacob was great! He helped me out tremendously. Awesome experience! Love the car! It’s beautiful!! Love that it’s was a Christian dealership and played Christian music. More

by christyhopwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jacob Singelmann
Apr 05, 2021 -

Nelson Mazda Cool Springs responded

Christy, here at Nelson Mazda Cool Springs, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Jacob, and it was a pleasure having you at the dealership. We appreciate your review!

April 01, 2021

2 if the 3 things on my car that were to be done weren’t . This is my first Mazda I hope next visit is better. More

by dcnkey11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember service names next time I’ll note , Ethan Landreth
Apr 15, 2021 -

Nelson Mazda Cool Springs responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

April 01, 2021

I have been very pleased with my experience at Nelson Mazda Cool Springs! My salesman (Ethan) is awesome! He did a great job of explaining all my options. Ashley is awesome too, Great customer service! H More

by ma8knight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Landreth
Apr 02, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your feedback on your recent visit to Nelson Mazda Cool Springs. I'm glad to hear that Ethan was able to assist you with choosing the perfect vehicle; and that you had such a positive experience with him and Ashley. We hope you will continue to enjoy your new purchase!

March 31, 2021

First purchase with Nelson won’t be my last! Hands down best dealership in the state! Sales team are top notch! Will recommend/Return Customer! More

by mikebeachmusic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Johnson, Kyle Mountsier
Mar 31, 2021 -

Nelson Mazda Cool Springs responded

Wow! Thank you so much for this great five-star review, Mike. We're glad to hear we delivered such a great experience! Congratulations on your new purchase! Thank you for choosing Nelson Mazda Cool Springs and helping to share the word about us. We’re here for you anytime!

March 30, 2021

Our experience with Nelson Mazda was good. I felt more confident purchasing an older used vehicle from their dealership than I would have from an individual or a used car lot. The salesperson, Ethan, was More

by G.Baker
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jacob Singelmann, Ethan Landreth
Mar 31, 2021 -

Nelson Mazda Cool Springs responded

Congratulations on your new vehicle! Thank you for your business and this review. We're happy to hear that Ethan was able to serve you and demonstrate our commitment to great service. We do apologize for the extended wait time to complete your purchase. If there is anything we can assist you with in the future, please let us know. We're always happy to help.

March 29, 2021

Great customer service! They were able to get me in very last minute because of the warning lights I was experiencing. Took care of it quickly and professionally. More

by MazdaOwner
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Cristian Hardin
Mar 29, 2021 -

Nelson Mazda Cool Springs responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nelson Mazda Cool Springs, we look forward to having you as one of our valued customers for many more years to come!

March 29, 2021

Everyone was so nice snd the waiting area is excellent. The narrator of the video should do professional voice overs — great job. The video is a nice touch in this pandemic life. More

by suzannerobertson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Mar 30, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Suzanne, for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 29, 2021

I was very fortunate to work with Davey and Angie during the purchase of my new MX-5 Miata RF. Both were incredibly kind, informative, and thorough during the process. Having owned Mazda for the past 4 Year More

by SPozza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Yehudah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Davey Herbig
Mar 29, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your feedback on your recent visit to our dealership. We appreciate you taking the time to leave us this fantastic, five-star review. I'm glad to hear that both Davey and Angie were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new MX-5 Miata RF!

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