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Nelson Mazda Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.3
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

May 02, 2021

Everything about my experience leasing a car was smooth in every way. The entire staff was very nice and professional throughout the whole process. I would definitely recommend this dealership. More

by trijmig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Marasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Yehudah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Hostetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Bell, Chaz Garrett, Chris Evelsizer, Gerald Gardiner
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May 02, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your business and this five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new purchase!

April 29, 2021

Extremely friendly! Took time in conversation. Unique video showing & explaining about vehicle. Really appreciated walk out when leaving. Overall felt importance concerning both me & vehicle. More

by creativeheart48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel White: Tech 🌟🌟🌟🌟🌟, Cristian Hardin
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Apr 30, 2021 -

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad Cristian was able to help, and we hope to see you again!

April 29, 2021

Got everything fix. Felt price was too high on changing spurck plugs. The check out person very nice. In and out good. fast service. Thanks More

by Ethessen20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
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Apr 30, 2021 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience working with Devin here at Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!

April 29, 2021

The dealership is clean. People are friendly. There’s a nice feeling on arrival. I like seeing the work being done while servicing my vehicle. I know it’s actually completed. I like getting a list of needs More

by cwallace46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
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Apr 30, 2021 -

Nelson Mazda Cool Springs responded

We appreciate your business , Pete and our team looks forward to serving you again soon!

April 27, 2021

Awesome, they do great work and even washed my car when I picked it up. I’ll be using them again. Thanks for the great service! More

by Ebygirl17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
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Apr 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 27, 2021

I had my car serviced at the dealership and they did a great job. Explained the services needed and didn't pressure me into getting anything done that wasn't necessary. More

by dcstrong1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Cristian Hardin
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April 27, 2021

Best experience ever with buying a car. Gerald was great salesman showed me all the features of the car and had everything completed when I arrived. More

by michael.g.cox.civ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin, Gerald Gardiner
Report | Print
Apr 27, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your review, Michael! We are thrilled that Gerald had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Nelson Mazda Cool Springs!

April 27, 2021

Great experience all around, a nice drive through the country followed by paperwork outside on a beautiful day. Felt safe and well attended to. Thanks! More

by rbhm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Landreth
Report | Print
Apr 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. We're always happy to help!

April 25, 2021

Very helpful staff. We’re willing to listen to our situation and work with us towards a sales solution. Will be happy to come back in the future. More

by nsmith6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Yehudah
Other Employees : Chris Evelsizer
Report | Print
Apr 26, 2021 -

Nelson Mazda Cool Springs responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

April 23, 2021

Nothing but great things to say about the service we received. Cristian apologized for a “longer than usual” wait time for our general checkup on our car - I didn’t even think it took that long, so I wa More

by emonds
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Apr 25, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to write us this fantastic, five-star review. We are thrilled that you found your experience with Cristian to be a positive one. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

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