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Nelson Mazda Cool Springs

Franklin, TN

4.3
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

December 06, 2021

We will never go to another dealership. Nelson Mazda was our best experience yet! Thanks! More

by luellyn.wilcox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Evelsizer
Dec 06, 2021 -

Nelson Mazda Cool Springs responded

Luellyn, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

December 05, 2021

Matthew was very helpful and went above and beyond to deliver my new CX 5 to me at my home. This is my 4th auto purchase with Nelson Mazda over the past years and the staff, both sales and service are t More

by harrietmalone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Sand
Dec 05, 2021 -

Nelson Mazda Cool Springs responded

Harriet, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Matthew and our team here at Nelson Mazda Cool Springs are glad to have you as a customer.

December 02, 2021

Overall the service here is terrible. From buying to getting service done I have felt deceived and flat out ignored. Starting from the beginning, me and my wife go to buy a reasonable used car as min More

by dakotadray42
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Day
Dec 19, 2021 -

Nelson Mazda Cool Springs responded

Dakota, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully, we can get to the bottom of this.

December 02, 2021

Quick and friendly service, very nice waiting area. You get a video of the inspection. More

by PVANK1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Dec 02, 2021 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 02, 2021

Both Ian and Matt helped my husband, Andrew, and I in our purchases. I personally had a great experience with Ian. More

by Melissa Ayme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matthew (Last name unknown), Ian Conner
Dec 03, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Melissa, we are very happy to have provided you and your husband with such a positive experience! We sincerely value your business and hope you'll enjoy your new vehicles.

December 01, 2021

People working at Mazda cool spring are very nice to the customer and that’s the reason people keep coming for purchase and service their vehicle More

by dgrizane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Cristian Hardin
Dec 01, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nelson Mazda Cool Springs. Please don't hesitate to reach out if you need anything else.

December 01, 2021

Really excellent auto dealership. Personal one on one customer service with no pressure. They make you feel welcome! Their business model facilitates a smooth and easy no hassle process. Tristan stayed i More

by clinkman7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristan Mignogna
Dec 01, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for choosing Nelson Mazda Cool Springs! Congrats on your new purchase, and let us know if we can be of any more assistance!

November 30, 2021

Hawk was very helpful and made the process of buying my first car so smooth. Would recommend! More

by Lydia Brown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Hawk Hostetter
Nov 30, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Lydia, it's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Cool Springs!

November 25, 2021

Great dealership. They have cars in stock. Very up front about cost and options. They make sure to get you into the type car you want. More

by jen.mize
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bria Tate
Nov 26, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congratulations on your new vehicle!

November 25, 2021

The team at Nelson Mazda was excellent. Above and beyond. I will definitely be back for my next purchase! More

by mcdram
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Marasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Yehudah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Hostetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Busby
Nov 26, 2021 -

Nelson Mazda Cool Springs responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!