Back

Nelson Mazda Cool Springs

Franklin, TN

4.3
1,491 Reviews
We'll make a believer out of you!
Contact Dealership

7104 S Springs Dr

Franklin, TN

37067

Directions

By Type

Showing 1,491 reviews

May 29, 2021

Great team of people! Kylie did a wonderful job of staying in my budget and I ended up with a beautiful car. The process was easier than I thought it would be. I made some new friends during my visi More

by Duper0824
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Yehudah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Lowery
May 30, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your business and this review. We're happy to hear that Kyle and the rest of our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 27, 2021

It was top notch all the way around. Chris stayed in touch and always returned my calls in a timely manner. Thanks for a job well done. More

by John D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Evelsizer
May 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you for sharing your experience with us, John! We're happy to hear it went well here with Chris. We truly appreciate your five-star feedback!

May 27, 2021

They have very competent and friendly sales staff, a very smooth and quick buying / finance process and good follow up after the sale to ensure everything has gone well and you are still happy with the purch More

by tloheck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Gardiner
May 27, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

May 26, 2021

My Nelson Mazda service center experience was awesome! It didn't take all day, and the repair cost less than I thought it would. The service advisor was very friendly and professional as well. More

by SHALECEH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
May 26, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 25, 2021

Great customer service. Frequent updates that are very informative and they even do video-tours of your car as the problems get fixed by the technicians More

by alexmurrell94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin, Ethan Landreth
May 25, 2021 -

Nelson Mazda Cool Springs responded

Thank you for this wonderful feedback. We appreciate your business and our team looks forward to serving you again soon!

May 25, 2021

Friendly, informative, thorough, timely, and reasonably priced. Wish they provided a quick inside/outside courtesy clean-up like my Lexus dealership did, but maybe some day they will. Overall great dealers More

by stephanie9914
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Cristian Hardin
May 26, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time, Stephanie, to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 24, 2021

Great support and buying experience. It’s my third Mazda and we are very pleased with all the 3 series cars that we own. Three total More

by williamkeffer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan Mignogna
May 25, 2021 -

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs, William, your feedback and rating mean a lot to us. We're glad you had such a positive experience, and we hope you'll enjoy your new Mazda!

May 21, 2021

Love our new Mazda! Thank you for the great welcome, and special thanks to Chris Evelsizer for being so friendly, helpful and making our purchase an awesome experience. More

by MazdaMan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Evelsizer
May 22, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chris here at Nelson Mazda Cool Springs. Congratulations on your new Mazda!

May 20, 2021

It was a great dealer. Very patient sellers they did not pressure for you to make a purchase with them. Also they were very honest. More

by lbls
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Mazda, and don't hesitate to reach out if you need anything else.

May 20, 2021

Always a pleasant experience. Service department is very accommodating for pick up and drop off services. Thoroughly explain services in detail and I love the videos! More

by wikolia00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Cristian Hardin
May 21, 2021 -

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad to hear that our service department has provided you with such an excellent experience, and we look forward to seeing you again!

...
19
...