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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,491 reviews
June 06, 2021
Mazda at Cool Springs makes buying a car pleasurable. Our salesman, Gerald Gardiner, was knowledgeable and answered all our questions. We would return here without a doubt. salesman, Gerald Gardiner, was knowledgeable and answered all our questions. We would return here without a doubt. More
by Jonibeebe
Verified CustomerEmployees Worked With
Gerald Gardiner
June 06, 2021
The staff was pleasant and professional. The service was fast and expertly performed! The waiting room is comfortable. The dealer’s location is convenient. Overall an excellent experience. fast and expertly performed! The waiting room is comfortable. The dealer’s location is convenient. Overall an excellent experience. More
by JB
June 06, 2021
Friendly service and always happy to answer any questions that I have. Never pushy to try and get me to buy anything I don't need. Very professional. that I have. Never pushy to try and get me to buy anything I don't need. Very professional. More
by RHONDA.PATERSON
Employees Worked With
Cristian Hardin
June 05, 2021
Wow there are no words to describe how amazing the team is at Nelson Mazda! Highly recommend! Don’t go anywhere else - of this I can say! is at Nelson Mazda! Highly recommend! Don’t go anywhere else - of this I can say! More
by levrock
Employees Worked With
Other Employees :
Pete Lasalandra, Devin Rogers, Cristian Hardin
June 04, 2021
Heard staff making racist comments about Spanish speakers. It was very hard to listen to people joke about how stupid Spanish speakers are and how they are in “America so they should speak English”. speakers. It was very hard to listen to people joke about how stupid Spanish speakers are and how they are in “America so they should speak English”. Dog whistling is disgusting. I am permanently switching to the Murfreesboro location for any future car needs. Your employees should be absolutely ashamed of their behavior. More
by da4k
Employees Worked With
Cristian Hardin
June 04, 2021
Excellent product (CX-5) combined with Nelson's superior Drive Train warranty and a friendly, no-pressure sales approach from Adam made this first-time experience with Mazda a pleasure. Drive Train warranty and a friendly, no-pressure sales approach from Adam made this first-time experience with Mazda a pleasure. More
by yrralyad
June 02, 2021
All of the salesman were knowledgeable, friendly, and well mannered. Angie is awesome too! I bought a Mazda 3 and could not be happier with my purchase. well mannered. Angie is awesome too! I bought a Mazda 3 and could not be happier with my purchase. More
by rileynmills
Employees Worked With
Other Employees :
Phillip Bell, Chaz Garrett, Gerald Gardiner, Davey Herbig
June 01, 2021
I have had good experience with service at this dealership as well as them being very helpful in getting me a replacement top under warranty. Very helpfull dealership as well as them being very helpful in getting me a replacement top under warranty. Very helpfull More
by PKOR138
Employees Worked With
Cristian Hardin
May 31, 2021
It was a great experience. The sales force was knowledgeable about the inventory. It was a one stop shop, getting financing and having the license plate taken care of was a plus! knowledgeable about the inventory. It was a one stop shop, getting financing and having the license plate taken care of was a plus! More
by davidwhall
Employees Worked With
Ty Johnson, Chaz Garrett, Jacob Singelmann
May 30, 2021
The people are amazingly friendly and I just love coming to this location to get my car serviced. The Tech that fixed my car was very knowledgeable and professional and wish I can get him everytime. to this location to get my car serviced. The Tech that fixed my car was very knowledgeable and professional and wish I can get him everytime. More
by johnethia_stamps
Employees Worked With
Other Employees :
Tech that worked on my car forgot his name., Pete Lasalandra, Devin Rogers, Cristian Hardin
