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Nelson Mazda Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.3
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

June 29, 2021

No Communication, didn’t tell me things I needed to do to get my plates. Called for a detail cause my car wasn’t detailed and they told me over the phone we can’t help we don’t clean inside vehicles which bl More

by ericparker40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chaz Garrett, Adam Day, Tristan Mignogna
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Jun 29, 2021 -

Nelson Mazda Cool Springs responded

Eric, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

June 28, 2021

Prompt, professional, no pressure sales. Always ready for appointments on time. More

by DJ.J.SVIHLIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Jun 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs.

June 27, 2021

They listen to me and make sure I am always happy! More

by AshleySV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers
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Jun 28, 2021 -

Nelson Mazda Cool Springs responded

Ashley, thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 26, 2021

his is my second car with Nelson Mazda. Darrell was easy to work with and personable. All around good experience. More

by shersun
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your thoughts on working with Darrell. We're glad to hear he delivered such a great experience!

June 25, 2021

I have had 1 great experience with this service center and 1 less than average. More

by chris.payne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody Davis
Report | Print
Jul 12, 2021 -

Nelson Mazda Cool Springs responded

Chris, Thank you for taking the time to give us feedback regarding your time with our team. We apologize that one of your visits was less than fully satisfactory. We hope to connect with you soon to discuss your concerns so we can better serve you in the future. Thank you for your time!

June 25, 2021

Very friendly and welcoming. The few people I worked with quickly made a connection with me and made me feel at home. More

by Jordan2345
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chaz Garrett, Adam Day, Cameron Busby, Kobey Frazier
Report | Print
Jun 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your business and this review, Jordan. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 25, 2021

Chris was great, top notch. He knew his stuff and was very easy to work with. More

by janiecollins.2012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chaz Garrett, Chris Evelsizer
Report | Print
Jun 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you for sharing your experience with Chris! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

June 25, 2021

The folks are always very polite, informative and prompt. I appreciate the video updates as they’re working on my car. More

by Lesliewoods09
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Jun 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department, Leslie! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 21, 2021

I had a great experience! I would definitely recommend Nelson Mazda! Chris was great- very knowledgeable, kind, and patient. And I love my new car! More

by KJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chaz Garrett, Chris Evelsizer
Report | Print
Jun 21, 2021 -

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad Chris and the team were able to help, and we hope you'll continue to enjoy your new car!

June 18, 2021

Great place Scott was helpful everyone there is super nice and friendly and really helpful so if anyone is looking for a dealership to go to Nelson Mazda is the place to go! More

by elisha0218
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Jun 21, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Elisha! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

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